Job Role: We are seeking a dedicated Customer Service Advisor responsible for all aspects of post-sale support to customers, including handling complaints and technical enquiries.
Key Responsibilities:
1. Customer Support: Answer calls and emails from existing customers.
2. Case Management: Create cases in the CRM system to track customer interactions and issues.
3. Order Processing: Manage orders, ensuring accurate and timely processing.
4. Supplier Liaison: Communicate with suppliers to arrange replacement parts and resolve issues.
5. Site Visits: Coordinate and arrange site visits as needed.
6. Administrative Duties: Update systems with relevant information.
Requirements:
1. Excellent communication and customer service skills.
2. Ability to handle complaints and resolve issues effectively.
3. Strong organizational skills and attention to detail.
4. Good problem solver.
Job Type: Full-time
Pay: £24,500.00 per year
Schedule: Monday to Friday
Experience:
1. Customer support: 1 year (required)
2. Complaint handling: 1 year (required)
Languages: English – Advanced
Employment: Full-time
Work Schedule: Monday - Friday (8:30 - 17:00)
Salary: £24,500 yearly
About J C I Ltd:
JCI is a well-established family run door and glazing solution company, supplying a host of the UK’s largest retailers within the home improvement market.
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