The Patient Coordinator will provide a comprehensive administrative service to Delivery Suite staff, as well as Hazel Ward and the White Horse Birth Centre when required. They will participate in creating a welcoming and friendly environment for women and their partners in Delivery Suite and Hazel Ward and provide excellent customer service, often in sensitive situations.
1. Support ward staff by undertaking administration duties on Delivery Suite/Hazel Ward.
2. Answer the security telephone and welcome clients to the department, check personal details are correct, escort to a room, as advised by the midwife.
3. Act as a contact point for the ward for patient's relatives and other visitors. Respond to all queries ensuring confidentiality is maintained.
4. Ensure telephone calls are responded to in a pleasant manner.
5. Refer all telephone calls in relation to clinical matters to the midwife and document on Medway.
6. Assist in coordinating the booking of bank midwives where appropriate.
7. Liaise with other departments/wards as appropriate.
An exciting opportunity has become available for an efficient and motivated person to join our team on the Delivery Suite and the antenatal/postnatal ward. The successful applicants must demonstrate good interpersonal and IT skills. Knowledge of the NHS computer systems would be advantageous; however, training will be available for the successful candidates. Your role will include the provision of administrative support to the midwives within a very busy unit. We are seeking a team player who is able to work under pressure and prioritize their own workload, whilst responding to the needs of the department. The successful candidate will be expected to work as part of a rota including weekends and public holidays.
Our STAR values - Service, Teamwork, Ambition, and Respect - are a guiding principle, driving us towards our vision of delivering great joined-up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.
Shift times include the following: 07.15-20.00 and 19.15-08.00. The successful applicant must be able to work flexibly to cover any of these shift times.
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