An exciting opportunity has arisen within our booking office. We currently have a vacancy for an Appointments Booking Clerk, to be based at Bexhill Hospital, within the Outpatient Booking Service, in East Sussex Healthcare, NHS Trust. You will be expected to travel across site, as service requires. As part of the role, you will be expected to support our Reception area in Bexhill on occasion, if required, offering a personable and cheerful service to our patients as well as covering various duties.
Main duties of the job
The department provides a fast and responsive outpatient appointment booking service. The applicant will be expected to ring and agree dates with our patients as well as performing a rostered telephone session, depending on the service needs of the department and which hospital site you are based at. Therefore, the ideal candidate will have excellent communication skills, IT knowledge, and an ability to work on their own initiative and as part of a team, working to strict deadlines. All initial booking clerk training will be based at Bexhill. All system training courses could be held at either Conquest or Eastbourne Hospital, or a mixture of both.
Person Specification
Qualifications
* GCSE or equivalent in English and Maths
* Ability to undertake additional training on departmental IT and manual systems
Experience
* Previous admin and clerical experience in a busy office environment or similar skills
* Experience and understanding of a Patient Administration System (PAS)
* Customer care skills and experience, preferably within a healthcare environment
Skills / Knowledge / Abilities
* Knowledge of IT systems.
* An awareness of Government Access Targets.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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