Routes Healthcare - Service Manager - Complex Care -North East and Yorkshire Are you ready to lead and inspire in the world of Complex Care? Routes Healthcare is seeking a visionary Service Manager to join our team in the North East and Yorkshire region. This is your chance to make a profound impact on the lives of those who need it most. What we offer: A challenging yet rewarding full-time position Competitive salary up to £60,000, depending on your experience Performance-based bonuses to recogni s e your hard work and dedication The opportunity to inspire complex care services in your region As our new Service Manager, you will be the driving force behind our commitment to excellence. You'll ensure compliance with regulatory requirements while fostering a culture of compassionate, person- centred care. Your leadership will be the cornerstone of our mission to build a community where both clients and care workers thrive. You will ne ed to be passionate about making a difference and kn ow how to motivate and i nspir e a team, we want to hear from you. A little about us We like to think of Routes as an incredible team of folk from all walks of life, working together with one thing in common: we all care. And that's not just for our clients but for our workers too. For the last 15 years at Routes, we've been taking pride in what we do: delivering high standards of care that puts people's wants and needs at the heart of it, and letting people live the way they choose in the comfort of their home. If this sounds like a company you'd like to be part of, we're already on to a winner. But how about we sweeten the deal a little more? We want to help you flourish in your career - Routes gives you the tools and support you 'll need, so you can focus on what tr uly matte rs: delivering good care to your community. What does this mean? You'll be par t of a team where everyone com es together/ lean s on each other. Centralised support teams to take a little off your plate and keep things running smoothly. HR, Payroll, Quality and Marketing to name but a few. Our in-house recruitment team to make sure you have the staff you need for your care packages. We pride ourselves on recruiting our own people to deliver our services and have Zero Agency use. Routes Academy, which not only means your workers are highly trained, but both you and your workers have opportunities to progress your careers and develop We recently rolled out Digital Care Plans, making our operations more efficient Speaking of digital - we also have our own friendly IT team on hand to help you with any IT struggles or needs Were rated 'good' with CQC. You'll need to maintain /improve this And of course, just a few extra little perks like Wellbeing and financial support with our Employee Assistance Program (EAP) 25 days holiday, additional bank holiday leave plus an extra day off for your birthday Saving for future-you with our Pension Scheme A competitive salary plus an attractive bonus package based on service performance A fun, friendly and supportive workplace (we have many great personalities) So, what do you think? If you're interested in joining Routes as a Service Manager in the North East and Yorkshire region, here's what we're looking for from you: Someone passionate about putting people first Organisational & time management skills You'll be a motivated self-starter with an enthusiastic approach Experience in upholding compliance in-line with CQC regulations and industry legislation such as Health and S ocial Care Act and Care Standards Act and hold a CQC registration Experience in managing complex care packages with clinical interventions including, spinal injuries, acquired brain injuries, motor neuron disease, multiple sclerosis Experience of managing a team of healthcare professionals such as case managers and registered nurses You will need to be a driver with access to your own car for work Your core role will include: To take ownership of complex c are packages with clinical interventions including, spinal injuries, acquired brain injuries, motor neuron disease, multiple sclerosis and manage their care package holistically Drive a team of nurse and case managers co-ordinate and lead the transition, start up, and continuity of all complex care packages; involving client, MDT; managing the clinical training needs of the care team, and maintaining appropriate skill mix to ensure safe and effective clinical practice Upholding high standards in care and prioritising a person-centred approach Prioritising individual wellbeing in our care practices Being a responsive advocate for complaints and safeguarding, and encouraging improvement