Patient Pathway Coordinator, Audiology
Department: Audiology Services
Band 4 £25,146 - £27,596 per annum
Hours: 37.5 hrs per week,all MKUH roles will be considered for flexible working
In Audiology Services, we test the hearing of patients of all ages, from newborn babies to centenarians, fit hearing aids and provide ongoing support. Our services include direct referral, tinnitus and hyperacusis clinics and a learning disability service. Our team comprises 10 Audiologists and 3 Patient Pathway Coordinators (including this post).
We work closely with the ENT staff, Paediatricians, the Newborn Hearing Screening Team in the hospital and with our colleagues in Community Paediatrics, Health Visiting, School Nursing, Speech and Language Therapy and Education to facilitate seamless care for our patients.
We are looking for a committed and focused individual to work as a Patient Pathway Coordinator within our busy department. This role includes considerable contact with patients and their families both on the phone and in person. You should be able to demonstrate excellent communication and organisational skills and enjoy working in a demanding environment, whilst maintaining accurate record keeping and giving attention to detail.
If you have applied before, please do not do so again.
Interview: 08 October 2024
Proactive coordination of patient pathways in accordance with national and locally defined policies and standards, inclusive of ensuring relevant appointments, diagnostic tests etc are arranged, results are reviewed, escalations to the relevant clinician or team are made, relevant departments are liaised with and MKUH systems are accurately updated.
Provision of a comprehensive senior administration service to clinicians and teams within Audiology.
Monitoring of patient pathways, inclusive of updating relevant MKUH systems such as Auditbase, eCare, Clinic Outcome Forms and the Patient Tracking List (PTL). Taking proactive measures to support delivery within national and locally agreed policies and standards.
Supporting operational teams to deliver an efficient and effective outpatient service.
Responding to queries ensuring that general data protection rules are adhered to, and excellent customer service provided.
MKUH staff scored highest for ‘I look forward to coming to work’ (NHS Staff Survey 2023).
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
• Free on-site parking
• Free tea and coffee
• Great flexible working opportunities
• Discounted gym membership
• Lease car scheme
• Generous annual leave and pension scheme
• On site nursery (chargeable)
• Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
General
Supporting clinical and operational teams to deliver an efficient and effective outpatient service.
Setting up outpatient clinics inclusive of booking / cancelling rooms and assisting operational teams with clinic template arrangements.
Communication/Patient Care
Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner.
Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills; referring clinical-related queries to appropriate staff.
Please refer to Job Description for further details
Join #TeamSurgery at Milton Keynes University Hospital
The surgery division at MKUH, which covers specialties including theatres and the Intensive Care Unit, offers a variety of roles and opportunities, both clinical and non-clinical. The division are looking for passionate, enthusiastic and forward-thinking professionals to join the team.
MKUH is one of the leading hospitals in Europe for implementing robotics to assist in surgery, becoming the first in the continent to use the CMR Versius robot for gynaecological surgery. Since its introduction in 2019, the theatres team have completed over 500 surgical cases, the first hospital in the UK to reach this milestone, achieving this in March 2023.
As well as being an innovator in robotics, the Trust is proud to be part of the New Hospital Programme, with plans to expand and increase our surgical capacity to meet the health needs of our communities now and in the future.
With a leading benefits package, and a growing hospital estate to meet one of the fastest growing populations in the country, it is a great time to join MKUH.
Find out more about working in #TeamSurgery at MKUH from the people who work across the division in the video below.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
This advert closes on Wednesday 2 Oct 2024