As a Welcome and Service Assistant, you’ll be the friendly face that greets our visitors, providing a warm, cheerful welcome and sharing information about our sites and the important work we do. You will ensure every visitor has an enjoyable and memorable visit.
In this role, you’ll work across four coastal car parks at Porthor, Porthdinllaen, Llanbedrog, and Aberdaron, as well as our visitor centre, Porth y Swnt.
This is a fixed-term contract until 21/09/25 where you will be expected to work from 10am to 4pm, up to five days a week including most weekends and bank holidays. This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible.
Due to Llyn being in a rural area, please think about how you'd be able to get here for work, before you apply for this job.
Please note that the ability to converse fluently in Welsh and English, is essential for this role.
We’re currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2025.
Fel Cynorthwyydd Croeso a Gwasanaeth, chi fydd yr wyneb cyfeillgar a fydd yn cyfarch ein hymwelwyr, gan roi croeso cynnes a llon iddynt, a rhannu gwybodaeth am ein safleoedd a’r gwaith pwysig a wnawn. Byddwch yn sicrhau bod pob ymwelydd yn cael ymweliad difyr a chofiadwy.
Yn y swydd hon, byddwch yn gweithio ar draws pedwar maes parcio arfordirol ym Mhorthor, Porthdinllaen, Llanbedrog ac Aberdaron, yn ogystal â’n canolfan ymwelwyr, Porth y Swnt.
Mae hwn yn gontract cyfnod penodol hyd at 21/09/25, a bydd disgwyl i chi weithio o 10am i 4pm, hyd at bum diwrnod yr wythnos, gan gynnwys y mwyafrif o benwythnosau a gwyliau banc.
Gan fod Penrhyn Llŷn yn ardal wledig, gofynnwn i chi ystyried sut fyddech chi’n cyrraedd yma i'r gwaith, cyn eich bod yn ymgeisio am y swydd.
Noder, mae’r gallu i gyfathrebu'n rhugl yn y Gymraeg a’r Saesneg yn hanfodol ar gyfer y swydd hon.
Rydym wrthi ar hyn o bryd yn cwblhau ein proses adolygu cyflogau ac mae’n debygol y bydd y cyflog hwn yn cynyddu ar 1 Ebrill 2025.
What it's like to work here
The four coastal car parks are vital hubs, offering visitors easy access to pristine beaches, the Wales Coast Path, and the many treasures of the wider area. Additionally, the visitor centre, Porth y Swnt is a welcoming gateway, inspiring visitors to explore Llŷn.
Reporting to the Welcome Manager, you'll work as part of a dedicated team across these beautiful locations. Together, you will play a key role in ensuring that every visitor has a fantastic experience.
The Llŷn Peninsula is an area of outstanding natural beauty, rich in culture, history and wildlife. The National Trust is proud to protect over 20 miles of this coastline, ensuring that its beauty and heritage are preserved for generations to come.
Please see the full Welsh advert attached.
What you'll be doing
In this role, you’ll provide exceptional all-around customer service. You’ll handle queries with ease, guide visitors to everything they need and help set them up for a memorable day.
As Europe’s largest conservation charity, we work hard to raise vital funds to care for the heritage in our trust. You'll play a key role in achieving membership recruitment targets and managing payment processes in the car parks.
Additionally, you’ll maintain high standards of cleanliness and presentation across our sites, including cleaning toilets and conducting regular litter picks.
Who we're looking for
We'd love to hear from you if you are:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust properties for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most locations