Job Title: Team Leader – Domiciliary Care Service
Salary: £12.90 per hour
Employment Status: 37 Hours Per Week – Permanent
Responsible To: Care Coordinator
Location: Sutton Coldfield (Birmingham)
Who We Look For
Are you a warm, personable, and caring individual who can motivate and support people with a learning disability?
Do you have a passion for what you do, are a strong communicator, and possess excellent problem-solving skills?
Midland Mencap is looking to recruit a Team Leader to support and mentor frontline colleagues who provide care & support to adults with learning disabilities in Birmingham.
We place a high value upon integrity, ethical standards, and a commitment to excellence.
Midland Mencap’s Domiciliary Care Service is constantly innovating in our pursuit of delivering the best life outcomes for everyone we support. To achieve these goals, we need individuals who are prepared to drive progress and interact confidently with staff, citizens, families, and professionals.
We seek applications from candidates who thrive in a fast-paced environment and who can bring their skills, high standards, and care experience to a role where no two days are the same.
What Does A Team Leader Do?
Team Leaders are responsible for providing management support to our frontline staff. You’ll have responsibility for checking the quality of service provided by those staff, conducting supervisions/appraisals, managing rotas, carrying out reviews, and updating care plans/risk assessments.
This role requires you to ensure that our staff provide outstanding care to adults with a learning disability within their home environment, and that they remain an active part of the local community.
You will monitor frontline staff performance, provide care/support as part of your role, and ensure that the service delivered meets CQC standards and Midland Mencap’s policies.
This role requires you to work closely with staff and make sure citizens, their homes, and health/wellbeing are maintained to a high standard. You will support with completing reviews, care planning, risk assessments, and carry out regular spot-checks. Good diary management is important too, with the need to organise meetings, keep families updated, and ensure health and benefits matters are actioned.
The ideal candidate will work in a person-centred way and enable individuals to exercise choice and control over their own lives to maximise independence.
This role involves lots of problem solving to make things possible for the citizens we support. There’s a need to be responsible, confident, and tactful in how you approach tasks and the broad range of citizens, families, and professionals you will encounter in the course of your duties.
With the support of experienced Care Coordinators and Managers, you’ll need to be able to work on your own initiative, be comfortable lone working, and able to maintain comprehensive digital records.
Experience
Essential
• Experience working with people with Learning Disabilities.
Desirable
• Experience working within a social care setting.
• Experience of mentoring, supporting, and supervising staff.
• Knowledge of the social care sector, NHS services & CQC.
Skills, Abilities & Attributes
Essential
• Ability to plan and allocate care staff and team rotas.
• Ability to support, motivate, and lead a team towards set objectives.
• Ability to work on own initiative and take decision-making calls.
• Ability to maintain and uphold all policies and procedures.
• Ability to support with interviewing potential frontline staff.
• Ability to oversee and/or carry out staff induction training.
• Ability to communicate effectively with colleagues, citizens, carers, professionals, and other agencies.
• Ability to establish and maintain effective working relationships.
• Ability to complete reviews of care plans & risk assessments.
• Well organised, with good literacy and numeracy skills.
• Ability to support & supervise staff individually and within teams.
• A keen eye for detail and a passion for high standards.
• Strong IT literacy, with the ability to monitor and maintain staff & citizen records via a digital case management system.
• Demonstrate an understanding of confidentiality & GDPR.
• Willing to take part in an On-Call rota.
• Flexibility to work evenings, weekends, and public holidays.
Training & Qualifications
Essential
• NVQ Care Level 3+ or willing to undergo training to achieve this.
How to apply:
When Applying for this job role, please complete the 2 forms below and attach them to your email when you apply:
Word Document Format:
Application Form Word
Equal Opportunities Monitoring Word
PDF Format:
Applications Form PDF
Equal Opportunities Monitoring PDF
The closing date for this role is: Sunday 16th February 2025
If you should have any questions, please feel free to contact me or email hcs@midlandmencap.org.uk
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