Job summary We are looking for an additional receptionist/ care navigator for our friendly practice based in Sharrow Lane S11. Experience an advantage although full training will be provided for the right candidate. A can do attitude and flexible approach is essential. Main duties of the job Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone About us Sharrow Lane Medical Centre is a friendly practice and is part of the Heeley Plus PCN. We work collaboratively with the other practices in the network. We have a team of receptionists/care navigators led by our Reception Manager. Our clinical staff includes GP's, a Nurse practitioner, Advanced Nurse Practitioner and HCA's. We also have pharmacists, physiotherapists and GP assistants. We have close ties with Heeley Trust Community hub. Date posted 13 January 2025 Pay scheme Other Salary £11.44 an hour rising to £12.21 from April Contract Permanent Working pattern Part-time Reference number A5180-25-0000 Job locations Sharrow Lane Medical Centre 129 Sharrow Lane Sheffield S11 8AN Job description Job responsibilities MEDICAL RECEPTIONIST JOB DESCRIPTION JOB TITLE: MEDICALRECEPTIONIST -Care Navigator JOB TITLE: MEDICALRECEPTIONIST - Care Navigator REPORTS TO: Practice Manager and Reception Manager HOURS: 20 hours over 4 days Job Summary : Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Job Responsibilities : Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits into the visit book and on the computer, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually. Booking interpreters as required. Registering patients on the on-line system and dealing with on-line prescriptions. Ensuring that an adequate supply of stationary, couch rolls, paper towels and prescriptions are available in the consulting rooms and reception Dealing with the day to day running of the computer system and entering patient information on to the computer as required. Patient notes and correspondence: o Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to o Opening mail and ensuring that all correspondence is scanned and attached to patients computer records. o Taking over the counter monies from patients and issuing receipts Make and serve refreshments, ensure the kitchen is kept clean and tidy. Making sure the reception area is left tidy and ready for use by incoming colleagues, together with information about any unsolved or urgent matters. Displaying posters and changing displays where needed. Premises: o Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients. o When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated. Registering new patients promptly and accurately and tidying notes where required. Additional cover for holidays and sickness at all three sites if needed. Undertake any other additional duties appropriate to the post as requested by the Lead GP or the Practice Manager. Confidentiality : In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety : The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified. Equality and Diversity : The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development : The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality : The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources. Communication : The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers. Recognize peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services : The post-holder will: Apply practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate. Job description Job responsibilities MEDICAL RECEPTIONIST JOB DESCRIPTION JOB TITLE: MEDICALRECEPTIONIST -Care Navigator JOB TITLE: MEDICALRECEPTIONIST - Care Navigator REPORTS TO: Practice Manager and Reception Manager HOURS: 20 hours over 4 days Job Summary : Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Job Responsibilities : Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits into the visit book and on the computer, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually. Booking interpreters as required. Registering patients on the on-line system and dealing with on-line prescriptions. Ensuring that an adequate supply of stationary, couch rolls, paper towels and prescriptions are available in the consulting rooms and reception Dealing with the day to day running of the computer system and entering patient information on to the computer as required. Patient notes and correspondence: o Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to o Opening mail and ensuring that all correspondence is scanned and attached to patients computer records. o Taking over the counter monies from patients and issuing receipts Make and serve refreshments, ensure the kitchen is kept clean and tidy. Making sure the reception area is left tidy and ready for use by incoming colleagues, together with information about any unsolved or urgent matters. Displaying posters and changing displays where needed. Premises: o Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients. o When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated. Registering new patients promptly and accurately and tidying notes where required. Additional cover for holidays and sickness at all three sites if needed. Undertake any other additional duties appropriate to the post as requested by the Lead GP or the Practice Manager. Confidentiality : In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety : The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified. Equality and Diversity : The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development : The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality : The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources. Communication : The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers. Recognize peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services : The post-holder will: Apply practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate. Person Specification Qualifications Essential GCSE grade A to C in English and Maths or equivalent Ability to use a computer and email. Good communication skills Able to work flexibility - although set hours will be provided holiday and sickness cover will be required. Person Specification Qualifications Essential GCSE grade A to C in English and Maths or equivalent Ability to use a computer and email. Good communication skills Able to work flexibility - although set hours will be provided holiday and sickness cover will be required. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Sharrow Lane Medical Centre Address Sharrow Lane Medical Centre 129 Sharrow Lane Sheffield S11 8AN Employer's website https://www.mysurgerywebsite.co.uk/index.aspx?prC88060 (Opens in a new tab)