Regional Aftersales Manager - Farm Machinery Manufacturer
Location of the Job: Home-based covering Midlands and Northern England as a territory.
Salary and Benefits Package:
* Paying £44,000 - £47,000 basic salary depending upon experience.
* Company bonus.
* Fully expensed company vehicle.
* BUPA health cover, with the option to add on family members.
* 25 days annual leave plus bank holidays.
* Death in service.
* Excellent company pension scheme.
Additional Information:
* This is a permanent full-time position.
* Working hours are 8.30am - 5.30pm, Monday - Friday.
* 30 minutes lunch break.
* Weekend/seasonal work as and when required.
About The Company:
You will be working for one of the largest Agricultural and Farm Machinery Manufacturers in the world.
The Job Role Details:
Based from home or the company Head Office in the Midlands, you will be responsible for management of the dealer network for all aspects of parts and service to achieve a high level of after sales support in order to help achieve business objectives.
Key Responsibilities:
You will be responsible for:
Parts:
* Manage, develop, and promote the parts sales product portfolio to the dealer network.
* Manage the area parts sales, by implementing the dealer parts sales targets, promotions, and marketing actions to achieve the parts sales budget.
* Manage and encourage the dealer to achieve their dealer parts target and subsequent bonus scheme.
* Provide support for the dealers in relation to all parts business and enquiries.
* Conduct regular meetings to discuss and plan the development and growth of the dealer parts counter and workshops sales maintaining profitability and good workshop management.
* Manage and engage with the dealers to promote company Services (extended warranty, fleet management and licences).
Service:
* Manage and develop the technical support process for all products in the product portfolio.
* Oversee and ensure the customer satisfaction process in support of the dealer network.
* Be responsible for the management and control of base warranty expenditure including supervision of the dealer warranty claim process, routine audits and claim approval.
* Implement the dealer service standards program to the dealer network, maintaining a level of competence, image and grading expected of the dealer.
* Document routine visits and upload them to company system as required.
* Manage, create, and collate reports from the dealer network required to report product concerns back to the relevant reporting department.
Other:
* Continually seek new opportunities in open and existing dealer territories.
* Support and conduct basic dealer parts and service training for the Training Academy as required.
* Attend national and local shows representing aftersales when required in support of the network.
* Manage and ensure the dealer maintains a competence level in line with company expectations through regular attendance to dealer parts & service training programs.
* Distribute KPI data.
Ideal Person Skills & Qualifications:
* Agricultural machinery service, engineering, or technical background - wanting to progress to management level.
* Commercial acumen and want to manage the dealer network, promoting and selling after sales parts as an add on.
* This role is not calling upon new customers - you will be supporting the dealers with aftersales support.
* Great team player.
* Based in Warwickshire, Northamptonshire, Nottinghamshire, Shropshire, Manchester, or surrounding areas.
* Happy to travel in a regional role.
How to Apply: Please click on the apply now button.
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