Groomfield Recruitment are looking for 4 Call Centre Operators for their client based in Birmingham B37. YOU MUST BE ABLE TO START IMMEDIATELY THIS ROLE IS AN ONGOING TEMPORARY ASSIGNMENT WITH A POSSIBILITY OF A PERMANENT PLACEMENT We are seeking a dedicated and enthusiastic Call Centre Operators to join our clients dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyse customer needs will be essential in ensuring a positive experience. Hours of work: Monday to Friday 0830-1730 Pay: £11.76 Per hour Responsibilities Handle high level of outbound calls with professionalism and courtesy. Provide accurate information regarding services to customers. Assist customers with inquiries, scheduling order pick ups and ensuring their needs are met efficiently. Perform data entry tasks accurately while maintaining customer confidentiality. Maintain a high level of phone etiquette while managing multiple calls simultaneously. Collaborate with team members to improve processes and enhance customer satisfaction. Skills Experience working with high volume outbound calls is essential. Excellent verbal communication skills in English. Strong analytical skills to assess customer needs and provide appropriate solutions. Experience in data entry with attention to detail to ensure accuracy in customer records. Proficient phone etiquette, demonstrating patience and professionalism in all interactions. Strong organisational skills to manage time effectively in a fast-paced environment. Join us as we strive to deliver outstanding service and build lasting relationships with our customers