We are a fast-growing, FinTech company looking for a talented and enthusiastic individual to join our team. We are expanding, making this a perfect position if you would like to have a significant impact on our company’s growth and develop your role and career as the business evolves. You will join a team where your ideas will be welcomed and valued.
We are currently looking for a Payment Risk and Incidents Lead to join our dynamic and growing team in Cambridge. We are looking for a highly motivated individual with a keen interest in payments or back-office operations within the financial sector. You will be working within an established team that is back-office of our operations, receiving ample support so that you can be successful in your role. Our ideal candidate will demonstrate integrity and be detail-oriented whilst also being a personable and confident individual. You will be joining a team where your ideas will be welcomed and valued.
Role Responsibilities
Operational BAU Activities
· Support with monthly fees and interest allocation to client accounts. This is a time critical process and will be a key part of the role to support meeting SLAs at the start of each month.
· Payment Investigations, supporting timely resolutions of reconciliation discrepancies and client queries received through Client Services
Risk Management
· Support the development of Risk Control Self Assessments (RCSA) across the Payment Operations team, working closely with the Senior Manager.
· Produce monthly risk reporting, providing insights into the current risk profile and management of controls effectiveness within Payment Operations.
· Support and assist Risk development of Payments projects and releases, highlighting areas that require management response plans.
· Support Management with the development of 1LOD risk oversight, embedding controls and performing assurance checks to manage control effectiveness
Incident Management (Communicate, Escalate, Remediate)
· Responsible for the management of payment incidents, including communications, escalations and remediation with key internal stakeholders.
· Support with payment investigations, including root cause analysis, remediative actions, and lessons learned.
· Produce monthly MI reporting, providing insights and trends on incidents, including the identification of high-risk processes and management of control effectiveness.
· Support the development and facilitation of training from incident learnings with Senior Payment Managers, to support the development of the Payments Centre of Excellence. (CoE)
Operational Resilience
· Work with Senior Payments leadership to support testing and execution of payment failover processes, including working with third-party suppliers and internal stakeholders.
· Support management with the development and maintenance of runbooks for critical payment processes in conjunction with Senior Payments leadership.
· Assist with the development of robust failover plans when delivering payment projects and releases within the Payments Operations; this will involve working closely with the Payments Products team and Senior Payments Leadership.
Requirements
We work in an FCA-regulated environment, handling millions of pounds of client cash every day, so we need bright, high-quality individuals.
Experience and skills required for the role:
•Strong analytical skills, with experience with MS Excel
•Able to work without supervision, focusing on the interactions between different parts of the business and our banking partners, to deliver the required outcomes
•Accuracy and excellent attention to detail
Benefits
•Competitive compensation
•25 days holiday (exc. Bank holidays)
•Pension contributions
•Private medical insurance
•Employee health and wellness discounts
•Cycle to Work Scheme
•Monthly happy hours and team lunches
•Lunch and learn training sessions.
Working Pattern
•Hybrid working pattern in Cambridge office, 3 days in the office, 2 days remote.