Company: JJM Networks
Job Title: IT Support Engineer
Location: Pacific House, Kingstown, Carlisle CA3 0LJ
Salary: £28k - £35k (Dependent on Experience)
About Us
We are JJM Networks, a managed IT support company located on the outskirts of Carlisle, just off Junction 42 of the M6. Our clients rely on us for their critical IT infrastructure needs, where we provide support and maintenance, server installations, network solutions, cloud computing solutions, and communication services. Our team of engineers is dedicated to staying at the cutting edge of technology, managing numerous upgrade projects each year.
We pride ourselves on providing a personalised service, and we go the extra mile for our clients – they are not just a ticket in the helpdesk system! We prioritise direct interactions, frequently visiting client sites and maintaining open lines of communication.
Role Overview
After onboarding several new clients, we're looking for a skilled IT Support Engineer to join our team of three and we need someone that can hit the ground running! While most of our clients operate on Windows infrastructure, some have in-house systems that require seamless integration and support, presenting exciting challenges to tackle.
This role involves installing and managing a variety of technology products, including servers, workstations, and network infrastructure, while delivering exceptional support through our busy service desk.
What You Can Expect
High degree of autonomy with exposure to the latest technologies
Build strong relationships with clients, both on-site and remotely
Understand client needs and propose effective solutions
Regular client site visits (approximately two days a week)
Participate in multiple upgrade projects annually
Engage in ongoing training and development to enhance your skills
Key Responsibilities
Efficiently manage the helpdesk queue using our Remote Monitoring and Management (RMM) System, optimizing team performance
Design, implement, and support Windows Server environments and associated networks, including backup systems
Provide contract and ad-hoc support through telephone, remote, and onsite methods
Develop processes and documentation, handle new client requests, and manage contract renewals
Continuously enhance our remote management and monitoring suite, focusing on client security and helpdesk integration
Technical Skills
Essential:
Significant previous experience in an IT support role
Proficiency in Active Directory, Windows Server, Windows 10/11, Azure, and Microsoft 365
Knowledge of server hardware and network infrastructure
IP Networking skills (TCP, VLANs, DNS, DHCP)
Familiarity with routers and firewalls (Cisco, Draytek, Ubiquiti)
Experience with backup systems, restoration, and disaster recovery
Strong understanding of IT security measures
Excellent troubleshooting skills
Desirable:
Recent Microsoft or industry certifications, with a commitment to ongoing professional development
Non-Technical Skills
Essential:
Excellent planning, preparation, and attention to detail
Strong customer service and interpersonal skills
Ability to manage workloads and schedule tasks independently
Professional appearance with strong written and verbal communication skills
Full UK driver's licence (company vehicle provided)
Why Join Us?
Innovative Environment: Work with cutting-edge technology and stay ahead in the IT field
Professional Growth: Access to continuous personal development and certification opportunities
Dynamic Team: Collaborate with a supportive and professional team
Engaging Challenges: Solve complex and interesting problems
Client Impact: Work with a diverse client base and make a real difference in their IT operations
If you meet the qualifications and are ready for a rewarding challenge in a forward-thinking company, it would be great to hear from you.
For an informal discussion about the role, please reach out to Joel at JJM. Contact details can be found on our website.
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