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Passionate Senior Recruiter | Elevating Careers Across the UK
As a Hardware Break Fix Technician, you will be responsible for managing and maintaining IT services and equipment within your assigned Hub site and surrounding spoke sites. Your key responsibilities will include:
Key Responsibilities:
* Queue Ticket Management: Manage tickets for the Hub and surrounding spokes, ensuring updates and call management to maintain service levels per contract.
* Hub Stock Management: Handle asset management of equipment in/out, scanning items at locations as per contract.
* Effective Disposal Management: Manage disposals through the Hub according to contract specifications.
* Hardware Repairs: Triage and repair in-warranty hardware, liaising with vendors for parts and returns.
* Locker Replenishments: Perform locker replenishments where appropriate, in line with contract requirements.
* Service Improvement: Identify and report potential service issues or improvements to the Team Leader.
* Process Adherence: Follow agreed processes and procedures from the Authority or Computacenter.
* Security Clearance: Must have or be able to gain SC clearance.
* Availability: Must join the out-of-hours (OOH) rota and standby.
* Driving License: Must have a full clean driving license.
* Experience: Minimum of 2 years in a PC field service or workshop environment.
* Hardware Skills: Diagnose, troubleshoot, support, and repair hardware, including complex laptop break/fix repairs.
* Training: Accredited or willing to undergo HP & Dell – Desktop and Laptop training.
Must be a UK National (or dual national) with a UK passport and driving license.
Seniority Level
Entry level
Employment Type
Contract
Job Function
Information Technology
Industries
IT Services and IT Consulting
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