Job summary We are looking for a positive, highly motivated, flexible and hardworking individual to provide a professional and comprehensive clerical support to our Audiology team at Seacroft Hospital, Leeds. We are looking for applicants with previous experience of administrative processes and practices. Applicants must possess excellent interpersonal skills and have the ability to work on their own initiative as well as part of a team. Main duties of the job Booking patient appointments in line with requested time frames. Recording patients clinic dates on the relevant Trusts administration system including PAS, in an accurate and timely manner in accordance with local Trust policies. Responding to email enquiries from clinicians/other team members and Patients. Dealing with patient enquiries via phone in a helpful manner, observing the need for discretion and courtesy. Taking responsibility for returning any follow up calls as necessary. Liaising with both clinicians and other team members to meet demands of department. Arrange any special requirements for patients including Transport and Interpreting Services only where appropriate and in a timely and efficient manner. About us Our Hearing and Balance team is an incredible team is made up of hard-working staff that consistently go above and beyond their duty of care to improve patient experience and sustain our services. There are always opportunities to keep developing yours skills. There is a very proactive healthcare science forum in the trust and wider into the integrated care system. There is leadership training opportunities for HCS in the trust Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions. Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions. Date posted 20 March 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year Contract Permanent Working pattern Full-time Reference number C9298-HAN-103 Job locations Seacroft Hospital York Road Leeds LS14 6UH Job description Job responsibilities Good interpersonal skills Able to work on own initiative within agreed guidelines. Team Working Effectively communicate with patients and team members Committed to working with people. Professional attitude Customer Care skills IT Skills Insight into duties and responsibilities of post Willing to undergo job training as required on a range of patient administration and other Systems. Participate in in-service and mandatory training. Working alongside senior staff Job description Job responsibilities Good interpersonal skills Able to work on own initiative within agreed guidelines. Team Working Effectively communicate with patients and team members Committed to working with people. Professional attitude Customer Care skills IT Skills Insight into duties and responsibilities of post Willing to undergo job training as required on a range of patient administration and other Systems. Participate in in-service and mandatory training. Working alongside senior staff Person Specification Experience Essential IT Skills Insight into duties and responsibilities of post Qualifications Essential Literate / Numerate Training: Willing to undergo job training as required on a range of Patient administration and other Systems. Person Specification Experience Essential IT Skills Insight into duties and responsibilities of post Qualifications Essential Literate / Numerate Training: Willing to undergo job training as required on a range of Patient administration and other Systems. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Leeds Teaching Hospitals Address Seacroft Hospital York Road Leeds LS14 6UH Employer's website https://www.leedsth.nhs.uk/ (Opens in a new tab)