Employer Kingston and Richmond NHS Foundation Trust
Employer type NHS
Site Richmond Rehab Unit
Town Richmond
Salary £28,622 - £30,225 per annum inclusive of HCAS (Outer)
Salary period Yearly
Closing 08/04/2025 23:59
*The pay scales advertised have been confirmed by NHS England, we are awaiting confirmation of when these will be reflected. The new scales can be found here: Pay scales for 2024/25 | NHS Employers
Job overview
An exciting opportunity has arisen for two flexible Band 3 part time Clinical Support Services Coordinators to join our friendly team at Richmond Rehab Unit.
We are seeking a flexible, motivated, committed and dynamic individual to join our respectable & friendly reception team. To support the smooth running of the site, the post holders will need to have effective communication skills, use their own initiative, ability to work autonomously and unsupervised, be a good team player, be able to work under pressure, have a can-do approach to their work and have excellent customer service skills. In addition, competence in the use of Microsoft office.
We as a team have high work ethos and expect the new team members to have the same.
Post holder 1 will work 21 hours per week as per the needs of the service, Monday to Thursday 4 hours a day & Friday 5 hours a day.
Post holder 2 will work 22.50 hours per week, Wednesday, Thursday and Friday 08.30am – 5pm. In addition, cover the site as and when required during colleague’s sickness as well as annual leave. Please only apply if you are flexible and can work during the hours advertised as well as cover additional shifts or colleague’s absences or annual leave.
These roles are front line roles and do not support working from home.
Main duties of the job
The post holder will be the first point of contact for patients and visitors attending the sites and is expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting patients.
For any further information regarding this vacancy, please refer to the detailed job description & personal specification attached to this advert.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting their application. Please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
Working for our organisation
Development and staff wellbeing
Your growth and personal happiness matters to us. After all, we can’t expect the best from you if we don’t invest in your development and nurture your wellbeing. From the moment you join us, we’re committed to fostering your professional and personal development within a supportive, empowering environment. Whether you’re just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly ‘shoutouts’ and patient feedback, monthly and annual awards.
Wherever you work across our organisation, we look forward to welcoming you.
Detailed job description and main responsibilities
KEY RESPONSIBILITIES
* To meet and greet patients at the front desk and book in as required on appropriate IT systems or manual clinic lists. Re-checking all information previously input into the system is correct.
* Operate the switchboard directing calls to appropriate extensions, dealing with telephone enquiries and recording messages when required.
* Review and update reception information as required for the benefit of the public and staff.
* Sort and re-direct incoming post and sort outgoing post daily.
* Ensure the smooth organisation of clinic sessions through provision of timely clerical support in line with procedures.
* Maintain the system for ordering stationery for the clinic/department, using procedures already in place and adding to them as appropriate to enhance the service.
* Order and monitor the replenishment of stock levels.
* Receive, unpack, check and store all stock, non-stock requisitions and items of office furniture, stationery etc that are received at the clinic.
* To act as the contact and liaison point for maintenance requests to the Estates Department and outside contract services.
* To communicate with therapy staff, health promotion and other professionals to ensure all public display notice boards are renewed and kept up to date.
* To assist in ensuring that Health & Safety policies and procedures are followed within the clinic/department setting.
* Responsible for Fire Co-ordinator duties in the clinic/department as per fire procedures.
* To book, cancel or change appointments electronically with patients face to face or over the telephone and send confirmation letters direct to patients.
For further information please refer to the Job Description.
Person specification
Qualifications
* Educated to GCSE level or equivalent with Grade C or above in English and Maths
* Working knowledge of Microsoft Office including Word, Excel and Outlook
* Understanding of Data Protection issues
* Customer Care training
Experience
* Demonstrable experience of working in an administrative environment and working with computerised data systems
* Previous experience of effective team working
* Experience of using NHS database systems
* Previous NHS or public sector environment experience
Skills
* IT skills, particularly Windows applications (Word, Excel and Outlook)
* Good written and verbal communication skills
* Ability to communicate clearly and effectively both orally and in writing
* Able to demonstrate a commitment to the KRFT values
* Excellent time management skills and organisational skills
Personal Attributes
* Excellent interpersonal skills
* Tact and discretion in relation to confidential matters
* Ability to use initiative and work without supervision
* Ability and willingness to extend knowledge and learn new skills
* Ability to work under pressure and to deadlines
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Disability Advice Line: SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more positive impact on the people we serve. For support with job opportunities and reasonable adjustments contact our Confidential Disability Advice Line at:
Telephone: 02082963786
Text: 07501066267
Our confidential answering service is available after 5pm.
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Employer certification / accreditation badges
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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