Job Advert Are you ready to take on a pivotal role in a fast-paced, high-pressure environment? We’re looking for a 24/7 Digital Alarms Hub Controller to join our team on a part-time, temporary basis for 6 months. Based in our cutting-edge offices in Larbert, this role offers flexibility and a dynamic work setting. What We Offer: Hours : 17.5 hours per week, working 2 days on, 4 days off Compensation : £27,510 to £29,556 (pro rata), plus night shift and out-of-hours allowances Shifts : A mix of day, evening, and night shifts, including weekends and public holidays Opportunities : Potential for overtime Your Role: As a 24/7 Digital Alarms Hub Controller, you’ll be an emergency call handler, managing critical, life-saving calls for the Mobile Emergency Care Service and coordinating out-of-hours operations. You’ll handle emergency and routine enquiries with professionalism, ensuring swift and effective resolutions that support the Council and its partner organisations. About You: We’re looking for someone who thrives in a team environment and is committed to delivering exceptional service. You’ll be the first point of contact for the public and internal stakeholders, managing a wide range of queries and emergencies. Essential Qualifications & Skills: Education : SVQ Level 3 or equivalent experience in a similar frontline role Skills : Strong communication, customer care, numeracy, and computer literacy Experience : Proficient in handling diverse enquiries with accuracy and confidentiality Desirable Skills: Knowledge of Council statutory functions and procedures Familiarity with ICT databases and service-specific software Why Join Us? Be part of a team that values excellence and adaptability in providing critical services. You’ll work in a supportive environment where your contributions make a real impact on the community. Ready to take the next step? Apply now and be at the heart of our 24/7 digital operations You will work 17.5 hours per week. This post is temporary until May 2025 to cover a period of sickness.