Redditch Borough Council is hiring a Housing Income Advisor to manage former tenant accounts and support debt recovery on garage and sub-accounts. The role involves close collaboration with Income Officers to help tenants sustain tenancies, live independently, and prevent homelessness. You'll play a key role in supporting service initiatives, responding to tenant inquiries, and managing debt cases according to council policy and procedures.
Key Responsibilities:
* Manage former tenant debt accounts and assist in debt recovery
* Provide initial tenancy advice, including Universal Credit and benefit guidance
* Respond to tenant inquiries and liaise with internal colleagues for effective case management
* Support promotional arrears campaigns and outreach
* Maintain accurate case files and independently manage a caseload
* Handle tenancy-related queries, including disrepair and Home Buy
Minimum Requirements:
* Relevant experience in a customer service or housing role
* Strong organisational, communication, and IT skills
* Proactive, resilient, and capable of managing a varied caseload
* Skilled in sensitive communication and customer engagement
* Team-oriented with strong networking and collaboration skills
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