Allianz Trade is a global leader in credit insurance and credit management, specialising in trade credit insurance, surey bonds & guarantees, and business fraud insurance. Operating worldwide with over 62,000 clients globally, Allianz Trade has an AA rating by Standard & Poor's. Allianz Trade are currently looking for an Account Advisor to join our Manchester based Customer Line team. Reporting to the Customer Line Service Leader, you will act as a first point of entry for all customer requests regarding core functions such as Commercial and Credit. What you will do: Handle requests across all segments and channels in a customer-focused way Answer standard customer requests over the phone on various topics across all core functions Take personal responsibility for the implementation of group-wide quality of service standards in the Advisory and Solution Department Service customer segments according to guidelines of Operational Manual Interact closely with other core functions (Credit, Claims, Policy Management) Project support and User Acceptance Testing What you will bring: Good understanding of market and its specifics Ability to adapt to new topics ('training-on-the-job') Ability to liaise with members of other core functions Ability to empathize with customers What we offer: Life assurance Health cash plan Income Protection Hybrid working Employee Share Incentive Plan various discounts on insurance through the Allianz Partnership and much more! United Kingdom NEUR Manchester LI-AB1 LI-HYBRID Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. Allianz Trade is the trademark used to designate a range of services provided by Euler Hermes. We are the global leader in trade credit insurance and a recognized specialist in the areas of surety, collections, structured trade credit and political risk. Headquartered in Paris, we are present in more than 50 countries with 5,500 employees. In 2021, our global business transactions represented 931 billion Euro in exposure. For more information, please visit www.allianz-trade.com or our social media LinkedIn Twitter Instagram @AllianzTrade