Job summary We are seeking a dedicated and motivated Clerical Officer to join our dynamic Ophthalmology Department. This is an exciting opportunity for individuals with experience in reception and administration to become an integral part of our team. The ideal candidate will bring a flexible and adaptable approach to their work, as the role may involve a variety of tasks to support the smooth operation of our department. While previous experience in a hospital or healthcare environment is desirable, it is not essential, as full training and support will be provided to the right candidate. This position offers the chance to work in a fast-paced and rewarding setting, where you will play a key role in ensuring the efficient delivery of surgical services within the Ophthalmology Department If you are a proactive individual with strong organisational skills, a positive attitude, and a commitment to providing excellent administrative support, we would love to hear from you. Main duties of the job This is a vital role within our Ophthalmology Department, playing a key part in the delivery of high-quality patient care by managing the patient pathway and providing essential support to our wider team. Our roles are diverse, fast-paced, and rewarding, offering the opportunity to make a real difference to patient outcomes. Your day-to-day responsibilities will include: Receive and process all requests for surgery. Coordinate patient surgical appointment offering choice of dates, times, and confirming all details, including special requirements (e.g., transport, interpreters). Maintain accurate patient records, ensuring demographic details are up-to-date and all interactions are recorded in relevant IT systemsUphold patient confidentiality and comply with all Sheffield Teaching Hospitals policies, procedures, and guidelines, including mandatory training requirements. About us We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we'll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes, health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers. The successful candidate will join a friendly, supportive, and collaborative team that values the contributions of all staff. We offer excellent training and development opportunities to help you grow in your role and advance your career within the NHS. If you are enthusiastic about making a difference in patient care and would like to discuss this exciting opportunity further, please do not hesitate to get in touch. We look forward to hearing from you. Date posted 28 March 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pa/pro rata for part time staff Contract Permanent Working pattern Part-time Reference number 190-0074-GAC Job locations Royal Hallamshire Hospital Sheffield S10 2TB Job description Job responsibilities Please see attached job description and person specification for a detailed description of this roles main responsibilities. Job description Job responsibilities Please see attached job description and person specification for a detailed description of this roles main responsibilities. Person Specification Education & Qualifications Essential GCSE at Grade C / 4 in English & Maths or equivalent Desirable NVQ Level II in Business Administration / Customer Services / IT Experience Essential Experience of working in an office environment Experience of working in a public facing role Desirable Relevant experience within the NHS Further training Essential Experience of using information and / or customer service systems Working knowledge of Microsoft Office packages including Outlook, Excel and Word Desirable Previous experience of trust systems (ORMIS / Lorenzo or equivalent) Skills Essential Understanding of data protection issues and GDPR Person Specification Education & Qualifications Essential GCSE at Grade C / 4 in English & Maths or equivalent Desirable NVQ Level II in Business Administration / Customer Services / IT Experience Essential Experience of working in an office environment Experience of working in a public facing role Desirable Relevant experience within the NHS Further training Essential Experience of using information and / or customer service systems Working knowledge of Microsoft Office packages including Outlook, Excel and Word Desirable Previous experience of trust systems (ORMIS / Lorenzo or equivalent) Skills Essential Understanding of data protection issues and GDPR Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Sheffield Teaching Hospitals NHS Foundation Trust Address Royal Hallamshire Hospital Sheffield S10 2TB Employer's website https://www.sth.nhs.uk (Opens in a new tab)