Job Overview The ED & Acute medicine directorate is looking for a motivated and dynamic individual to join the operational and clinical team. The individual will work with the clinical teams to ensure high standards of care are delivered to our patients who attend our departments. The post holder will provide a highly visible and credible presence across the ED & Acute medicine directorate and will act as point of contact for the department. They will ensure that high standards of patient care and communication are provided to all patients and will work with clinical teams to ensure that national and local targets are being met. The Post Holder Will Ensure That They are working with the clinical teams to optimise the departments capacity and flow. The patient experience is optimised through an efficient and effective service that encompasses the national and Trust agenda. For example the national 4hr standard, triage times and use of SDEC services. All staff work and will use best practice in infection control and prevention. Develop services to meet the Trust’s service and operational objectives Main duties of the job Main duties of the job To support the operations manager in developing service development plans / business plans to align national direction/strategies and local priorities in urgent and emergency care. The post holder will be responsible in ensuring that resources are used effectively and efficiently and work with the staff, leading and coaching them to maximise their potential in support of their future career options. The post holder in conjunction with the operations manager and head of nursing will ensure that patient safety is maintained to the highest level. The post holder will deputise for the operations manager as required. Working for our organisation Working for your organisation Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire. As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area. We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future. We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties Detailed Job Description And Main Responsibilities KEY TASKS & RESPONSIBILITIES: Service development and delivery To support the operations manager in developing service development plans / business plans to align national direction/strategies and local priorities. Work with clinical teams to ensure national and local trust targets are met. The post holder will be responsible in ensuring that resources are used effectively and efficiently and work with the staff, leading and coaching them to maximise their potential in support of their future career options. The post holder in conjunction with the operations manager and head of nursing will ensure that patient safety is maintained to the highest level. The post holder will deputise for the operations manager as required. Financial management To track budgets of agreed delegated responsibility to enable monthly variance reporting. To put in the place proactive steps to ensure that control measures are in place. To ensure that all income is appropriately assigned to the correct specialty in line with the national tariff. To track income from all clinical areas to ensure that this in line with planned forecasts for each specialty. To work with the operations manager to be able to explain the rationale for any variances and take corrective actions as requested. Human resources management To manage administration and support staff employed within services included within the remit of the role. To manage timely and effective recruitment and retention of staff in conjunction with the HR department. To ensure appraisal is carried out for all staff and training needs are identified with resources. To manage mandatory training levels and ensure that service records are kept up to date. To manage absence rates within the staff group. To ensure optimal use of staffing resources and review workforce requirements as required. To ensure all staff are aware of and implement Trust policies and procedures and establish and implement local guidelines, policies and procedures as appropriate. General management Ensure that there are effective administration processes in place to ensure that patient access to services is optimised. Ensure that there are effective mechanisms for communication of the business processes to all staff under the remit of the role. Support the delivery of access targets within the service through effective management of consultant leave and capacity & demand management in line with the Trust consultant leave policy. Take proactive steps as requested by operations manager if there is any deviation from the delivery of the access targets. Support the investigation of patient complaints, analysing the issues and identifying any faults in procedures, processes or the treatment of patients and making appropriate recommendations to the operations manager and others to avoid future occurrences. Person specification Qualifications Essential criteria Minimum of First degree or equivalent. Evidence of continuing personal development Desirable criteria Management qualification Specific Competencies Essential criteria Ability to learn and adapt quickly to the requirements of a new role. Ability to simultaneously manage a range of complex tasks and prioritise workload. Ability to understand the importance of financial stability to an organisation. Ability to communicate effectively and succinctly in writing. Ability to carry out interactions and tasks that inspires others to do their best. Ability to interpret data effectively Ability to deal effectively with other professionals Experience Essential criteria Experience of working in a senior administrative role. Experience in staff management and leading a team. Experience with successful business planning and preparation of business cases. Desirable criteria Experience of working in an NHS or other healthcare environment. Experience in management of financial cost control including identification of potential savings opportunities. Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire. We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities. We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park. We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future. Apply online now