Job summary
PLEASE NOTE - WE ARE RECRUITING TO TWO VACANCIES
An exciting opportunity has arisen for two Clinical Trials Data Officers / HCAs to join our Research and Innovation department, providing support to our Central Research Team for a varied portfolio of research studies. We are committed to supporting research that is relevant and accessible to our patients. Through clinical research we can assess the efficacy of new medication, diagnostics, and treatment regimes. This helps to build the evidence for new approaches to improve patient care.
Main duties of the job
This role will support the work of the research delivery team through administrative and clinical support for research studies in a range of specialties, including Reproductive Health and Midwifery, Surgery, Gastroenterology, Anaesthesia and Critical Care. Working closely with clinical colleagues, you will provide support for day-to-day research delivery activities, ensuring the requirements of study protocols and legislation are met.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
1. Best services for local people
2. Best experience of care and best outcomes for our patients
3. Best use of resources
4. Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
Key Duties
Clinical
5. Screen patient notes to identify patients who may be eligible for a clinical trial, including use of Information Systems
6. Organise patient appointments
7. Undertake basic patient observations within a clinic setting, including blood pressure, pulse rate, respiratory rate
8. Phlebotomy
9. Book trial specific investigations and procedures
10. Collect prescriptions
11. Randomisation of patients into different trial arms
12. Record laboratory results, treatments and other necessary clinical information onto electronic databases
13. Process patient samples and organise their shipment
14. Explain and distribute patient quality of life questionnaires and diaries
15. Liaise with pharmacy to coordinate trial drugs
16. Answer telephone and respond and coordinate patient queries sensitively and professionally
17. Coordinate any clinical queries as appropriate
18. Maintain patient records
19. Write to, telephone and email patients
20. Disseminate patient experience survey
21. Consent, under direction and with appropriate training into research studies
22. Contribute to patient and public involvement and engagement activities
Administrative
23. Provide general administrative support to research delivery teams
24. Disseminate information to consultants regarding new trials
25. Assist with the completion of Expressions of Interest and site feasibility questionnaires
26. Assist in the set-up of trials on site, localisation of study documents, co-ordination of meetings
27. Coordinate and provide information as part of the assess, arrange and confirm R&I processes
28. Set up the site file, electronic files and other documents as needed for the study
29. Create patient tracking systems using digital resources (excel or other)
30. Coordinate and disseminate amendments including preparation of any updated paperwork
31. Update the research management databases, including EDGE
32. Liaise with trial units and commercial sponsors to coordinate trial activities
33. Coordinate the close out of trials
34. Arrange archiving as per standard operating procedures
35. Liaise with trial personnel for timely data capture
36. Plan, organise, prepare and participate in monitoring visits and audits
37. Respond to data queries
38. Maintain financial information and patient records to allow payments to be made
39. Support internal monitoring and quality procedures
40. Review and assist with writing of standard operating procedures relevant to role
41. Maintain office supplies and request new supplies using iPROC
42. Handle petty cash and travel expense claims for patients
43. Attend local and national meetings as required
44. Record relevant meeting notes, minutes and actions, and circulate these appropriately
45. Contribute to service development by actively participating in team meetings
46. General reception duties including answering the telephone, answering queries, managing the research email inbox
47. Maintain awareness of key performance indicators and next steps to achieve them
48. Provide cover to other members of team as relevant to role
49. Liaise with other departments for equipment maintenance, calibration and repair
Person Specification
Knowledge and Skills
Essential
50. Demonstrable good standard of English spelling, punctuation and grammar in application form
51. Computer literacy, including familiarity with MS office word and Excel. Able to use internet and pick up new software
52. Standard keyboard skills
53. Understanding of the importance of confidentiality, dignity and respect in relation to both staff and patients
54. Excellent interpersonal skills can converse with patients and colleagues
55. Ability to transcribe data from one source to another ( written / electronic system onto paper / electronic report)
56. Able to concentrate for long periods of time
57. Meticulous attention to detail and quality
58. Able to follow instructions, guidelines, policies and standards to provide a safe and effective service to others
59. Able to organise themselves to meet competing deadlines
60. Willingness to perform phlebotomy
Desirable
61. Familiarity with medical or scientific terminology
62. Phlebotomy skills
Qualifications
Essential
63. English and Maths GCSE, or equivalent
64. Level 3 qualification/s, A'levels, NVQ etc
Desirable
65. Computer Literacy Course, ECDL, or other experience or qualification
66. ICH GCP (Good Clinical Practice)
Personal Qualities
Essential
67. Team player and supportive of colleagues, demonstrating civility and respect to colleagues and patients at all times
68. Passionate about research and innovation and improving patient care
69. Able to demonstrate a commitment to equality, diversity and inclusion
70. Aware of own limitations / competence and will seek help and support from others, and be honest about errors made and ways to rectify
71. Patient-focussed, caring, empathetic and compassionate
72. Enthusiasm and willingness to learn
73. Flexible, punctual and reliable to meet the service needs and manage own wellbeing
74. Able to work by themselves in an office / at home by themselves and able to work around others in open plan office
75. Able to be assertive and speak up when disagree in a respectful way
76. Demonstrates the Trusts 4ward behaviours
Experience
Essential
77. Proficient in MS Office
Desirable
78. Knowledge of healthcare research
79. Experience working within the NHS
80. HCA experience