OCS are recruiting Security Officers at London Battersea Power Station
Full Time - 12 hour shifts
Salary - £13.44 per hour
Job Description
The role holder will develop operational excellence and best practice; optimizing our service and value offering to customers to achieve performance targets. You will bring innovation and ensure a high-performance culture within your remit. This is an active and visible role requiring strong communication competence in addition to procedural knowledge and adherence. Client, occupier & service provider interaction is significant and excellent relationship management skills are required.
Role and Responsibilities:
The Security Officer is responsible for the security, safety and welfare of building/estate inhabitants and visitors. The Security Officer will protect the assets in the building by maintaining a vigilant, pro-active security presence to minimize security risks to people and property. They will need to be able to spend reasonable periods of time during a 12-hour shift both on patrol and standing on post.
* Ensure full understanding of the emergency procedures.
* Ensure full understanding of the assignment instructions.
* Ensure their post is correctly manned at the specified times, including being on post at the latest, the start time of your shift.
* Ensure all equipment under their responsibility is serviceable and in good working order, escalating to the Supervisor if not.
* Ensure all instructions, both written and verbal are adhered to.
* Provide security escorts to all areas of the building as and when required.
* Ensure a radio is always carried whilst on duty.
* Report any issues immediately to your Supervisor, DSM or Manager.
* Conduct themselves in a professional manner always.
* Ensure SIA licence is always on your person and on display.
* Control all aspects of access and egress to the building.
* Ensure those who should not be granted access to the building are professionally and politely prevented from gaining access or escorted from the building.
* Provide visitors to the building with helpful advice, guidance and information. If not able to do so, direct to the correct personnel who can assist.
* Complete internal and external patrols as instructed.
* Assist in all types of evacuations and emergency incidents that may occur.
* Respond to these in a calm and professional manner. Actively provide information to any emergency services when requested to do so.
* Report security or safety issues to your supervisor or Manager immediately.
* Deal with conflict in an appropriate and confident manner, if required.
* Assist Supervisors in producing incident reports.
* Carry out ID checks in line with instructions issued.
* Carry out searches of areas and persons in accordance with assignment instructions.
* Be vigilant to the Health & Safety risks.
* Follow all reasonable requests for the Supervisor, Manager or any member of the Management team.
* Ensure you are immaculately presented, in accordance with company regulations and client expectations.
Strategic
* Assisting the Supervisors & Manager in creating & maintaining a Security strategy that meets the client’s expectations and company vision.
* This role will require significant interaction with clients, occupiers and fellow service providers, as well as interaction with external clients and stakeholders.
* Ensure that the building’s ‘One Team’ ethos is being pioneered throughout.
Training
* Undertake all training courses/modules requested, such as emergency first aid.
* Provide first aid services (if qualified) to tenants, visitors, colleagues or members of the public.
* Assist in the induction and training of new team members.
Reporting
* Provide any security related reports, as requested by the Supervisors and/or Manager.
* Completing additional reports for Security Manager and Client Health & Safety Executive when requested.
Person Specification
* Previous experience not essential.
* Self-motivated and able to work on own initiative, often in challenging situations, as well as being a collaborative team player who will support colleagues and provide ideas to improve the whole team effort.
* Customer focused with a strong knowledge of customer service skills.
* Demonstrate a strong aptitude for multi-tasking.
* Strong communication and influencing skills.
* Excellent understanding of visitor management systems.
* Excellent written and verbal communications.
* Previous experience of Microsoft Office.
Qualifications
* SIA Licence (Door Supervisor/Security) – Essential
* Emergency First Aid at Work – Desirable
* Fire Marshal/Fire Warden qualified – Desirable
* Customer Service Qualification – Desirable
* Health & Safety Qualification – Desirable
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