Northern Care Alliance NHS Foundation Trust
We have 2 vacancies for a Receptionist Clerk to work in Health Records at Salford Royal Hospital.
You will be responsible for creating 'mini' medical records for clinical use including EDRMS Form Pack generation, undertaking reception duties and support for patients self-checking in for appointments across a number of receptions desks across all Trust sites including satellite clinics within the community.
You will also undertake the booking and scheduling of patient appointments and associated administrative duties. All activities within the Booking and Scheduling Service must comply with the Trust's Elective and Cancer Access Policies and ensure patients are offered an appropriate choice of appointments.
You will provide a high quality service focused on customer service for each patient and the Trust's clinical teams.
Main duties of the job
The Health Records Service will be central in the move to scanned health records as part of the Trust's developing Electronic Patient Records and will therefore provide a different service than has historically been the case. The Service provides the Trust-wide Reception, Overseas Visitors, Private Patients, Intensive Therapy Unit (ITU) Bed Information Services.
The Health Records Service and particularly the reception service operate extended hours in the evenings and at the weekend to ensure wider patient access. The post holder will be required to work flexibly to cover these hours of operation and may be expected to work across all Trust sites.
The Health Records Service will retrieve and prepare records for scanning in advance of planned patients outpatient appointments and admissions along with providing a service for short notice and non-planned appointments and admissions.
A records library service will be maintained for low retrieval records which are not currently in active use, for deceased patients and items that will not be scanned and manage the destruction of these records in accordance with the Records Management Policy.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.
Person Specification
Qualifications
* Education to GCSE
* Customer Services
Skills
* Understanding of Confidentiality, data protection and Caldicott Principles
* Good level of Numeracy and Literacy
* Communicating with patients/customers
* Good keyboard and PC skills
* Computer Skills
Experience
* Experience dealing with patients/customers
* Worked within the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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