Field Support Executive - No experience needed.
Location: Wilmslow, hybrid, 2 days in the office, 3 days at home.
Hours: Monday - Friday 08:30 - 17:00
Salary: £22,575 plus £2000 annual bonus
Citation is one of the UK's leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses. We pride ourselves on being leaders in our industry, constantly empowering our team, and fostering a culture of support and innovation. We love what we do, and we're on a mission to grow and that's where you come in. Not bragging but…we've also just been named one of the Sunday Times Best companies to work for. Again.
We are on the lookout for a Field Support Executive to join our busy Diary Management Team at our Head Office in Wilmslow. You will be responsible for contacting our current clients and booking visits for our Field Consultants in line with our service offering, along with embracing our core values through being energetic, positive and supportive to your team, and focused on putting the client at the heart of everything you do.
Your role:
1. Client Engagement: You will be at the forefront, engaging with businesses and understanding their unique needs. Your ability to connect with clients and grasp their specific requirements will be essential when booking client visits.
2. Building Relationships: Developing and maintaining strong relationships with clients is key to your success, tailoring your approach to meet their specific needs.
3. Objection Handling: Skilfully handling objections is a core aspect of this role. You'll have the expertise to address any concerns clients may have regarding service or booking their visits in on time.
4. Adaptive Communication: You'll possess the agility to adapt and vary your communication style to resonate effectively with diverse audiences, ensuring your message is received with clarity and enthusiasm. This is a busy, fast-paced role where a high volume of outbound calling our clients will be required.
Who are we looking for?
Whatever your background, it is paramount to us that you are passionate about great customer service. We can teach you the rest. We want great people who can engage effectively over the phone and are able to deliver value to the client.
The successful candidate for this role will have strong organisational skills as they will be managing multiple diaries at once. They will have excellent communication skills, along with a first-class telephone manner.
As a natural problem solver, this person will have the ability to take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions to our clients.
Here's a taste of the perks we roll out for our extraordinary team members:
1. 25 Days of Holiday + Bank: Take your well-deserved break with 25 days of holiday, plus bank holidays.
2. Birthday Bliss: Enjoy a day off on your birthday, because at Citation, we believe in celebrating YOU.
3. Post-Wedding Bliss: Extra weeks of holiday for newlyweds to bask in post-wedding happiness.
4. Growing Families: Vouchers and special perks await expectant parents.
5. Healthcare cash plan: We offer private healthcare to ensure your peace of mind.
6. Pawternity Leave: Enjoy a day off to welcome your new pet.
7. Community Days: Take a day off to volunteer and make a positive impact in your community.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!
Hit Apply now to forward your CV.
#J-18808-Ljbffr