Job Summary
The post holder will be responsible for overseeing the full range of administration duties relating to the Patient Pathway coordinators, including line management of direct reports and ensuring all HR policies and procedures are applied equally to all staff within the department. The post holder will support the Assistant Operational Manager in the delivery of safe and effective clinical services within the service line, ensuring the delivery of waiting list and waiting target times are met and objectives are delivered as appropriate.
Main duties of the job
You will be responsible for the management of the administration function across the services.
You will also be expected to assist and lead in formulation and implementation of service policies, service operating procedures and strategies through efficient use of resources. As part of this role you will evaluate and develop processes and systems to ensure a caring, quality service is provided both to service users and staff.
The successful applicant will need to be organised, methodical, have strong leadership, managerial and coaching skills along with a willingness to develop their role, the administration teams and the needs of the services.
A key component of this role will be the validation of the benign Patient Tracking Lists (PTLs), so previous validation experience will be essential.
About Us
Following several years of close partnership working and shared leadership, in November 2024 Hounslow and Richmond Community Healthcare (HRCH) and Kingston Hospital NHS Foundation Trust formally joined together and are now called Kingston and Richmond NHS Foundation Trust.
Compassionate - We treat everyone with kindness, understanding and empathy
Inclusive - We are respectful, fair and open, valuing everyone's unique contribution
Collaborative - We work together across our teams and with our partners and are helpful, positive and supportive
Inspiring - We strive for the best for patients, communities, staff and partners and are always learning and improving
Date posted
05 March 2025
Pay scheme
Agenda for change
Band
Band 5
Salary
£34,521 to £41,956 a year p.a. pro rata inclusive of HCAS (Outer)
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
396-NN-6922920-A&C-Z
Job locations
Kingston Hospital NHS Foundation Trust
Galsworthy Rd
Kingston Upon Thames
KT2 7QB
Job Description
Responsibilities
Job description Job responsibilities
Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
Person Specification
Qualifications Essential
* Educated to degree level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
Desirable
* Computer Literacy Course e.g. ECDL
Experience Essential
* Experience of using full range of IT systems and patient data systems, including validation of PTL
* Experience of using Microsoft Office, including Word and Excel
Desirable
* Experience of using digital dictation systems
Skills Essential
* Accurate data entry, typing and checking skills
* Ability to produce letters / reports using Word and Excel
Desirable
* Conflict resolution skills
* Appropriate assertiveness skills
Knowledge Essential
* Understanding of patient priorities and performance targets related to appointments and waiting times
* Knowledge of healthcare administrative systems and processes
Desirable
* In depth understanding of medical technology appropriate to specialism
* Good knowledge of speciality specific patient pathways
Other Essential
* Ability to work for long periods on computer
* Ability to maintain a professional approach at all times
* A minimum of 1 year experience at Kingston Hospital in a band 4 (or higher) administrative post
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Kingston and Richmond NHS Foundation Trust
Address
Kingston Hospital NHS Foundation Trust
Galsworthy Rd
Kingston Upon Thames
KT2 7QB
Employer's website
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