Job Title: Retail Store Manager
Location: Coventry
Hours: 39 hours per week
Shift Patterns: 5 days out of 7 (Weekend work included)
Salary: Competitive DOE
An excellent opportunity has presented itself to join our client, an industry leader in the fashion sector. We are actively recruiting for a Retail Store Manager to join the management team, reporting to the Area Manager.
As the Retail Store Manager, you will maximise business profitability of your store by optimising sales opportunities whilst working within planned costs. You will manage day-to-day operations of the store, delivering excellent customer service through staff training and leading by example.
Primary Responsibilities
Increasing Store Profitability & Sales
1. Monitor store performance daily, weekly, and monthly, providing reports and updates to area managers.
2. Utilise KPI’s to enhance store performance and sales.
3. Show initiative in product placement and prioritise concession.
4. Review margins and sales per square foot to ensure maximum profit.
5. Ensure staff are consistently aware of sales targets and exceeding expectations.
6. Ensure sales floor layout reflects company guidelines to encourage customer flow.
7. Maintain costs in line with budget.
Customer Service
1. Demonstrate good customer awareness and interaction at all times.
2. Monitor and seek continuous improvement on the level of service given to customers.
3. Ensure optimum stock levels are maintained.
Staff Management
1. Engage in recruiting staff as authorised by Area Manager.
2. Effectively onboard and induct all new staff.
3. Train and develop team in line with company guidelines.
4. Monitor staff performance, behaviour, and appearance.
Administration & Health/Safety
1. Ensure all branch administration is completed according to company procedure.
2. Fulfil obligations to adhere to the Health & Safety at Work Act 1974.
Experience & Requirements
1. Previous experience as a retail supervisor/manager, preferably within fashion.
2. Experience with managing teams of up to 25 staff members.
3. Exceptional customer service skills.
4. Experience with managing budgets and increasing sales.
5. Flexible to work weekends and longer shifts when required.
6. Proficient in administration, reporting, and health & safety.
7. Previous experience with recruiting, onboarding, training, and developing staff.
If you feel these qualities describe you, then we would like to hear from you. Please only apply for the role if you are comfortable with the role outlined above.
Please submit your career details to Andrew Bridges at PDA SEARCH & SELECTION LIMITED.
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