Team Manager
Derbyshire (Hybrid Working)
£35,000-£40,000 + Bonus & Benefits
Cactus Search are delighted to be recruiting for an Team Manager for a well-respected organisation, that is going through an exciting period of growth due to client acquisition with further business on the horizon
.
The Team Manager will be responsible for the effective day to day performance of the operation and have oversight of direct reports who drive performance across a Pensions Administration departmen
t.
This role is a Team Manager level position and would suit someone already operating at this level, or a Senior Pensions Administrator looking to step up into manageme
nt.
You will help maintain service levels through periods of fluctuating demand and to efficiently utilise resources to achieve maximum resu
lts.
The ability to drive tactical decision making is key to maintaining the balance between quality of service and efficiency on a day-to-day b
asis.
Key Responsibi
lities
- Proactively monitor performance using KPIs to anticipate and address issues impacting customer experience and operational effect
iveness- Oversight of day-to-day team activities ensuring continuity of service through routines which include daily huddles, check ins and review of P
ower BI- Deal with escalations and put in place plans to avoid repeated escalation, complaints, errors and b
reaches- Prepare regular service performance updates to Senior Man
agement- Ensure fit for purpose processes and procedures are in place to meet Customer Services goals an
d plans- Implement improvements to ways of working across Operations that empower staff and reinforce values and beh
aviours
What we need you
to have
- Strong experience in management & leadership roles within Pensions operations or back office admin
functions- Experience in identifying and driving continuous im
provement- Experience of leading a team responsible for delivering high levels o
f service- Strong relationship skills with the ability to communicate effectively at a
ll levels- Proven management experience with strong leadersh
ip skills- Strong diagnostic, analytical and proce
ss skills- Ability to work under
pressure
If the above opportunity sounds of interest, please forward your application via the app
ly button.
We look forward to hearin
g from you!