Location: London, Ontario
Join our thriving Family Medicine Clinic, where we prioritize providing exceptional patient care through our compassionate and dedicated team. We are seeking a proactive and enthusiastic Receptionist and Medical Office Administrator who shares our commitment to excellence and is eager to contribute to our mission.
In this vital role, you will be the face of our clinic, providing a warm and welcoming environment for our patients while ensuring the smooth operation of our office. The ideal candidate will possess outstanding interpersonal skills, a strong work ethic, and the ability to thrive in a fast-paced, collaborative environment. Experience with Telus PSS EMR Suite is highly valued and essential to effectively manage patient information and office administration. A strong additional asset would be having an interest in broadening one's responsibilities or possessing prior experience in preparing and administering vaccines or immunizations.
Hours: Monday-Friday 9am to 8pm & Two Saturdays per month from 9am to 2pm.
Responsibilities:
* Greet patients and process registrations with warmth and professionalism
* Efficiently manage high volumes of incoming and outgoing calls, faxes, and emails
* Schedule, manage, and update patient appointments, ensuring a seamless experience
* Process payments, private and OHIP insurance claims, and financing options
* Expertly handle Telus PSS EMR Suite to manage electronic medical records and accomplish work efficiently and accurately
* Maintain a clean, accurate, and organized front desk and filing system
* Prepare, file, and maintain patient charts for the clinic’s doctors
* Direct patients to the appropriate examination rooms and document patient vitals, such as blood pressure, heart rate, weight, and height
* Assist in the preparation and administration of vaccines/immunizations as needed, or demonstrate a strong interest in expanding responsibilities in this area
* Assist the team in keeping facilities tidy, organized, and clean
* Manage office supplies and equipment to ensure smooth operations
* Understand and ensure patient confidentiality and discretion at all times
Qualifications:
* Associate degree or higher in medical/healthcare administration or related fields or 1-2 years of experience as a medical office administrator
* Familiarity with the medical industry and health services
* Knowledge of medical terminology and insurance procedures
* Strong computer skills, including extensive experience with Telus PSS EMR Suite
* Excellent communication and customer service skills, with a focus on empathy and understanding
* Ability to work independently and within a team, demonstrating adaptability and collaboration
* Capacity to multi-task and thrive in a busy, dynamic environment
* Problem-solving and time management skills to efficiently address challenges
* Personable with strong communication skills, fostering positive relationships with patients and colleagues
* Exceptional organizational skills and attention to detail
* Interest or experience in broadening responsibilities or prior experience in preparing and administering vaccines or immunizations is a strong additional asset
Join our dedicated team and contribute to the meaningful work we do every day, making a difference in the lives of our patients and community. If you have a passion for people and thrive in a dynamic, collaborative environment, we would love to hear from you. Apply now and take the first step towards a fulfilling career in healthcare, utilizing your valuable Telus PSS EMR Suite expertise and exploring opportunities to expand your skills in vaccine/immunization administration.
Job Types: Part-time, Permanent
Pay: $17.00-$21.00 per hour
Expected hours: 8 – 15 per week
Additional pay:
* Overtime pay
Benefits:
* On-site parking
Flexible language requirement:
* French not required
Schedule:
* Evening shift
* Monday to Friday
* Weekends as needed
Application question(s):
* Do you accept clinic hours from 9am to 8pm on most weekdays and occasional Saturdays from 9am to 2pm?
Experience:
* Electronic medical records: 1 year (required)
* Telus PS Suite: 1 year (required)
Work Location: In person
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