We’re recruiting for Customer Service Advisors to earn up to £28.17 per hour. Customer Service Advisor benefits: Attractive pay rates, ranging from £12.58 to £40.26, per hour Overtime opportunities Career progression Performance information Full paid training Instant access to Blue Arrow training portal Auto enrolment in pension scheme 28 days paid holiday Training is included to prepare you for this role. Customer Service Advisor role: You’ll be providing critical services as the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue, to ensure people get the help they need, and it can save lives. The safety critical role as Customer Service Advisor is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services or advise the caller of alternative solutions they need to consider. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding. 999 Key Responsibilities: Adhere to 999 procedures at all times, while actively listening for changes as a call progresses and responding as needed. Ensuring a caller’s request is dealt with effectively and efficiently and the call is quickly connected to the appropriate emergency authority if required. Focus on your screen throughout calls, being able to react quickly as required and follow any instructions. Remain calm and free from distractions when handling distressing calls which could result in you saving someone’s life. To find contact details of businesses and people across the UK for DQ callers. Providing accurate information while working within the guidelines for each DQ provider’s remit. Offer call connect during every relevant contact with Directory Enquiry callers. Ensure all price and regulatory obligations are complied with, where appropriate, on each call including correct charges where necessary of all relevant information, including correct charges where necessary. Relaying conversations verbatim using quick and accurate typing skills (50 words per minute) specifically in relation to the conversion of speech into text. 98% accuracy to be achieved. Using call control politely, in order to maximise your ability to relay the conversation accurately, resulting in a fluid and natural experience for our Relay UK users. Assisting callers who are not familiar with Relay UK, guiding them through our process to result in an easy and comfortable experience for all. Avoid becoming involved in our Relay users’ conversation unless you are asked to assist with something. Adhering to 100% confidentiality with Relay UK call content at all times. Customer Service Advisor pay: £12.58 - £28.17 per hour. Overtime rates including holidays. £30.23 - £34.21 per hour over time for Bank Holidays. £36.27 - £40.26 per hour over time for Xmas Day