People Services Hub Manager - Fixed Term until July 2026 The People Services Hub Manager will lead the HR support and administration teams, delivering a colleague-centric service for all staff. Reporting to the Senior Operations Manager, this role involves managing first-line people support, enhancing team performance, and driving service efficiency through process improvement, technology use, and best practices. Key Responsibilities: Lead and develop Team Managers, fostering a skilled and engaged team. Oversee daily service delivery to meet SLAs, KPIs, and compliance standards. Manage resource planning, workload allocation, and minimise absence/attrition. Collaborate on process documentation and HR system updates with People Hub and Stakeholders. Act as a point of escalation for complex issues, ensuring balanced risk management. Promote user-centric service delivery and integrate feedback for continuous improvement. Ensure data integrity in line with GDPR standards and support performance analysis. Skills & Experience: Proven experience managing HR Shared Services or Operational teams. Strong leadership skills with a focus on team development. Skilled in performance management, resource planning, and service optimisation. Proficient in process design with a focus on automation and self-service. Analytical skills to interpret performance data for continuous improvement.