The Vacancy
An opportunity has arisen to join The Cumberland as a Lending Officer in our Intermediary Team at an exciting time for The Society as we continue to grow our Intermediary Proposition.
About the Role
As a Lending Officer, you will play an important part within the Intermediary Lending team, acting as a key point of contact for customers and intermediaries through all channels of communication, as well as supporting other roles within the team to help us to offer an exceptional service at all stages to maximise intermediary lending opportunities across Residential, Holiday Let and Buy to Let business.
You will be responsible for business retention; this will involve proactive communication to our customers, undertaking appointments to help them understand their options, and processing the relevant documents within the relevant timeframes.
Our positive team culture is something we are really proud of. The successful candidate will help us continue to create a positive work environment and act in line with The Cumberland values at all times.
This is a hybrid role with both home and office-based work. There is an expectation that you will work from Cumberland House at least one day per week and be willing to attend team meetings in person.
This is a fixed-term appointment to 31st March 2026. This role is 37.5 hours per week (Mon-Fri 8:45-5:15).
Salary - up to £27,652 Dependent on skills and experience.
About You
Excellent verbal and written communication skills are important in the role, as is the ability to build relationships and trust and to establish effective working relationships at all levels.
You should have strong organisational skills and good attention to detail to deliver a right-first-time approach.
A passion for providing exceptional customer service and the ability to work as a team player are key for the role.
Ideally, you will have some experience and knowledge of the UK mortgage marketplace, and good knowledge of mortgage products and lending policies would be advantageous; however, it is not essential.
The closing date for applications is 14th March 2025, with interviews to be held on 26th & 27th March 2025.
The Company
We’re here to create a banking experience that’s kinder to people and planet.
Unlike banks, we don’t have public or private shareholders, which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible, and always focused on our people, planet, and communities.
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