Job Description We’re recruiting for a Operational Member Communications Product Owner to join us. You'll be Managing the operational communications backlog, owning and defining the roadmap based on the requirements and priorities from the team, stakeholders and regulated changes. Approving activity carried out by comms managers, and others in the scrum team. Leveraging Member Insight and data analytics to continuously evolve, improve and enhance the communications, delighting members and meeting the business commercial OKRs. What you'll be doing: Creating and driving the strategy and managing the operational communications for the workplace, considering the impact on the wider divisional strategy, including success criteria and drivers, to ensure that the needs of the business and wider division are met Ensuring that there is clear requirements traceability throughout the lifecycle of the project, including user story acceptance criteria, definition of done, and other requirements for Agile projects, in order to evidence progress and ensure accountability Taking appropriate ownership of communication to stakeholders - both verbally and via clear documents/reports - including dev teams, third-party suppliers, second-line teams, Product Owners/Managers, and Senior Execs so all parties are fully aware of key risks and assumptions Adopting a ‘think like a customer’ focus, and continually evaluating the quality of all deliverables, including those of third parties, to ensure the end product is fit for purpose and acceptable to all stakeholders Providing transparency and visibility by tracking and reporting team-level delivery metrics. Driving the adoption of agile principles and practices across the comms programme of works, striving for continuous improvement across engineering processes and practices, in order to deliver incremental value on time and within budget Critically reviewing and evaluating any proposed solutions, identifying alignment with business strategy, making recommendations to key stakeholders to establish priorities, and ensuring planned deliveries align to strategic commercial imperatives. Taking responsibility for coaching and mentoring team members on agile values, principles, and practices, and facilitating discussion and conflict resolution. Empowering the team to be self-organised, and managing the staff in accordance with the company’s policies, including the partnership agreement, to maximise the performance of the area Ensuring that appropriate prioritising, planning, and contingency for customer issues are integrated into solution designs so they are central to delivery and aligned to L&G’s Customer Experience and Treating Customers Fairly Policy