Job summary The focus of the role is to deliver a well led, safe, effective, patient centred and profitable dispensary operation across our primary site at Acle and our smaller sister site at Reedham. Main duties of the job Lead the team in all aspects of the dispensary provision, developing and maintaining a positive and proactive team spirit so that both staff and patient satisfaction and wellbeing is maintained. Ensuring that dispensary staff perform at effective and safe levels by holding them accountable and using performance review techniques as necessary. Organising dispensary staff rotas - ensuring adequate staff cover at all times. Ensure that all dispensary staff complete all required training. Encourage the team to develop themselves on relevant, business-aligned recognised courses. Appraising dispensary staff and evaluating staff competencies. Assisting the practice manager with the recruitment of dispensary staff. Be able to provide supervisory and mentorship to the team members as needed. Maximise all available income streams including incentive schemes (such as DSQS and PQS), purchasing control and ensuring optimal discounts. Ensuring that the department runs in line with all regulations, business strategy and guiding principles. Engage with all relevant practice meetings. Organise and manage regular dispensary meetings. Attend the leadership team meetings and proactively support the team. Liaising with external suppliers and pharmacies as needed. About us We are a forward thinking rural general practice who dispense to around 6,500 patients. Our team is led by 4 partners who work with 2 salaried GPS, 1 retainer GP, advanced paramedic, 2 advanced nurse practitioners, physicians associate, nursing team and HCAs. We have an excellent non-clinical admin and reception team. We have a branch surgery in the pretty village of Reedham. We are a teaching practice with year 2 students. Our clinical system is Emis. Acle Medical Partnership is a GMS practice with a good CQC rating. We are a friendly Practice and offer high levels of support. We are looking for a candidate that fits well into our Practice and whose priorities are excellent patient care and teamwork. The focus of this role is to deliver a well led, safe, effective, patient centered and profitable dispensary. We promote a good work life balance and provide private healthcare insurance for all staff. We have regular team meetings, clinical and non-clinical and have a very supportive partnership. Date posted 12 March 2025 Pay scheme Other Salary Depending on experience - competitive DOE Contract Permanent Working pattern Full-time Reference number 9041 Job locations Bridewell Lane Acle Norfolk NR13 3RA Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us. Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us. Person Specification Qualifications Essential GCSE or equivalent; English and Maths at grade C or above. Qualified dispenser - pharmacy technician, NVQ Level 2 or 3. Management qualification. Experience Essential Experience of managing and motivating a team. Evidence of relevant continuing professional development. Highly motivated. Able to work in a busy environment and manage your time and priorities. Good communication skills. Good regulatory knowledge. Ability to work flexibly or additional hours when required to ensure delivery of an excellent dispensary service. Sensitive and empathetic to others, including distressed patients. Full UK driving licence. Person Specification Qualifications Essential GCSE or equivalent; English and Maths at grade C or above. Qualified dispenser - pharmacy technician, NVQ Level 2 or 3. Management qualification. Experience Essential Experience of managing and motivating a team. Evidence of relevant continuing professional development. Highly motivated. Able to work in a busy environment and manage your time and priorities. Good communication skills. Good regulatory knowledge. Ability to work flexibly or additional hours when required to ensure delivery of an excellent dispensary service. Sensitive and empathetic to others, including distressed patients. Full UK driving licence. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Primary Care Careers Address Bridewell Lane Acle Norfolk NR13 3RA Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)