Role Responsibility:
Family Support Worker (Sessional)
G4S Care and Rehabilitation Services
HMP Cardiff, Visitors Centre, CF24 0UG
Salary: £11.44 per hour
Sessional (Zero Hours)
G4S Care & Rehabilitation Services (CaRS) successfully manages four prisons, one secure training centre and a number of community contracts in England and Wales. Our aim is to create an environment in which our staff and our service users feel safe.
We are looking for an experienced Family Support Worker to assist with supporting prisoners, their children, and families on a range of issues.
The successful candidate will provide a professional and supportive service for all visitors to HMP Cardiff, including families, children, legal professionals, contractors, and other professionals.
Some of the key responsibilities are:
* Deliver high-quality support to prisoners and their families through our family support and prisoner support helplines.
* Provide 1-2-1 support to prisoners on family-related matters.
* Support prisoners through domestic visit processes.
* Work in collaboration with volunteers and student placements.
* Make appropriate referrals to other relevant agencies or organizations.
* Establish and sustain communication links between offenders and their families while they are in custody.
* Inform families of events as appropriate.
* Ensure accurate sharing of information between the secure environment, offender’s families, and the community.
* Support children and families while on a visit.
* Undergo training as deemed appropriate to the position.
* Assist in daily, weekly, and monthly collation of all relevant data for the purpose of monthly returns/KPIs/KPTs.
* Communicate effectively at all times with the general public and internal departments, ensuring company policies and procedures are followed.
* Work in partnership with other agencies including local volunteer bureaus and statutory bodies.
* Promote good practices and quality standards with relation to children and families.
* Maintain positive working relationships with prison staff.
* Establish good relationships with Chaplaincy, Probation, IMB, and others involved in the establishment.
* Assist in the delivery of the refreshment bar provision.
* Assist in the delivery of Family Intervention Programmes as required.
* Promote a positive Health & Safety culture across the site.
The duties and responsibilities listed within this job description are not exhaustive, and the job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary from time to time.
The Ideal Candidate:
Essential Skills:
* Knowledge of the Family and Significant Others agenda.
* Delivery of great customer services.
* Excellent communication skills and organized in managing daily tasks.
* Knowledge of data protection and GDPR.
* Supporting and managing others.
* The ability to work on one’s own initiative as well as part of a proactive team.
Desirable Skills:
* Ability to use software applications such as Google, Word, Excel, etc.
* Well motivated and innovative in their approach to work.
* A belief in the ability of people to make positive life changes.
We encourage applications from Welsh speaking candidates.
G4S Care and Rehabilitation Services is committed to safeguarding and promoting the wellbeing of children and adults at risk, and each employee is expected to support these goals.
Please note that these vacancies are subject to a 5-year checkable history and the strict vetting standards set by G4S and the Secretary of State for the Home Office.
You must be eligible to work in the UK and have been resident in the UK for a minimum period of 3 years. You will also need to provide full details of your employment and education history for the last 5 years as part of the security screening process for this role.
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