Head of Business Continuity & Compliance
Location: West Midlands, Hybrid
Hours: 40 hours per week
Contract Type: Permanent
Competitive Salary, Car/Car Allowance & Benefits
The Head of Business Continuity & Compliance will oversee the delivery of Quality, Audit, Compliance, Business Continuity, and Sustainability across the client estate. This role ensures ISS and the client remain 'audit-ready,' with robust and reviewed Business Continuity Planning. It offers high visibility and strategic involvement within one of ISS's top five contracts in the Office & Production sector.
The Role
You will monitor and manage risks, support sustainability and carbon reduction goals, and ensure alignment with contractual requirements. Working closely with senior client stakeholders, auditors, and the Account Director, you’ll drive continuous improvement.
This role will also oversee the Health and Safety function and maintain operational safety standards while collaborating with the Head of Data and Insight to drive efficiencies and simplify processes, reducing administrative burden.
Key Responsibilities
* Manage client stakeholders across audit, Business Continuity, and sustainability
* Liaise with the SLT and lead meetings on relevant topics
* Report and analyse data for the SLT
* Chair meetings and update IMS and Business Intelligence systems
* Act as the Subject Matter Expert on the account
About You
* Demonstrable experience of working in the FM industry with a focus on audit & compliance
* Sound Business Continuity and Operational Resilience management experience
* A high-level understanding of the regulatory priorities for operational resilience, the broader landscape, and the challenges for firms with a UK footprint.
* Strong influencing skills and the ability to offer constructive challenge to business heads in relation to Business Continuity Strategies.
* Experience of quality and audit management at a senior level.
* Strong customer and client focus – must have experience in a customer-facing environment
* Evidence of managing performance and identifying improvements through the use of management data
Why ISS?
ISS is a global leader in workplace and facility management, dedicated to inclusivity, diversity, and career development. Join us to make an impact and grow within a forward-thinking company.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management
Industries: Facilities Services
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