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Do you have the expertise, leadership skills, and enthusiasm to ensure that our homes are safe, secure, and free from property risks? If so, we have an exciting opportunity for you to make a lasting impact on the lives of our customers.
About the Role
As our new Head of Healthy Homes, you’ll lead a proactive, customer-focused approach to property risk management, ensuring our homes are safe and well-maintained. Your work will cover key areas such as damp and mould, disrepair, stock condition, and our internal teams delivery of planned works. You will be responsible for ensuring we identify and mitigate risks created by maintenance issues before they become major problems for our customers.
You will work at a strategic level, regularly reporting to the Board on how we are protecting our customers. Using data-driven decision-making, you will identify root causes of property risks and failures, ensuring our long-term investment strategy supports a preventative approach.
You will also lead multiple teams, ensuring effective collaboration across departments such as compliance, service delivery, and neighbourhood management to provide the best outcomes for our customers.
Key Responsibilities
* Lead and develop teams focused on HHSRS property hazards, damp and mould, disrepair, and stock condition surveying.
* Oversee remediation and planned works, ensuring homes remain safe and in good condition.
* Manage our internal planned works team, ensuring they deliver the quality required to drive customer satisfaction.
* Use data and insights to identify root causes of property defects and drive proactive maintenance strategies.
* Ensure compliance with legal, regulatory, and health & safety requirements, reducing risk and improving standards.
* Work closely with the Board, internal teams, and external partners, providing expert advice and influencing policy.
* Manage significant budgets and procurement for specialist contractors.
* Champion a customer-first approach, ensuring complaints are resolved effectively and homes remain safe.
* Develop training programmes to empower frontline staff to identify and address property risks.
What We’re Looking For
* A property-related qualification e.g. surveying, or equivalent experience.
* Proven leadership experience in social housing, managing teams across asset management, repairs, compliance, and stock condition.
* Strong knowledge of building regulations, property defects, HHSRS, disrepair law, and compliance standards.
* Experience using data and analytics to inform strategic decision-making.
* A track record of working in high-profile roles, influencing stakeholders, and managing Board-level reporting.
* Excellent project management skills with the ability to coordinate large-scale property investment and remediation work.
* A customer-focused mindset, ensuring homes are safe, secure, and fit for purpose.
* CIH level 4 qualification, or a willingness to work towards this.
You will need a full UK driving licence as you’ll be regularly travelling across the Bromford geography. A Basic DBS and consumer check will also be required.
Why Join Us?
At Bromford we are committed to delivering homes that enable our customers to thrive. This is a high-impact leadership role, giving you the opportunity to shape the future of housing safety and make a real difference to our customers’ lives. If you are ready to take on this challenge, apply now and be part of a team that puts customer safety at the heart of everything we do.
About us
We are a housing association that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues.
We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.
We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.
Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.
Great Place To Work Certified
Bromford have once again been certified as a Great Place To Work (Nov 24 – Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK’s Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.
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