Home based, but weekly team meetings in Kings Langley (with intention to transition to office based role as company grows further).
Salary: c£30,000 - £35,000
Joining a successful and expanding Plumbing and Heating Specialists. This role could be ideal for you if you are an experienced Administrator / Coordinator, enjoy working autonomously, can multi-task, have a professional and confident telephone manner, and possess a good level of PC skills.
This busy role is key to ensure the smooth running of the Company, including ensuring customer calls are handled efficiently, and engineers are scheduled to jobs in a timely manner, ensuring customer satisfaction and company reputation is upheld.
Specific responsibilities include:
1. Customer Engagement: Act as the primary point of contact for customers throughout their customer journey, via phone calls, emails, and messaging, ensuring a seamless experience.
2. Fact finding regarding enquiries, scheduling of engineers to visit, taking into account time allocation and route planning.
3. Recording all information on the CRM (ServiceM8).
4. Follow up with customers to ensure that they are happy with the service received and resolving complaints.
5. Monitoring and reviewing of the CRM system to ensure all jobs have been invoiced, checking for errors. As required, sending invoices, chasing, and taking payments.
6. Collate Engineers' hours and timesheets to submit to payroll.
7. Helping source and order materials and liaising with engineers to ensure jobs are completed satisfactorily.
8. Helping to develop and document systems and processes to improve productivity and efficiency.
Experience within the Heating / Plumbing sector is helpful but not essential.
Job Info
Job Title: Office Administrator
Company: CV-Library
Location: Watford, Hertfordshire
Posted: [Date not provided]
Closes: Jan 1st 2025
Sector: Administration
Contract: Permanent
Hours: Full Time
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