Salary: package of c. £43k PA (£35,000 basic + £3k bonus scheme + uncapped overtime earning potential during our peak season (October – end of May). As an example, an existing Retail Operations Manager is currently earning £43k with all this considered.
ABOUT THE ROLE
Are you a task orientated & dynamic manager? Do you thrive under pressure? Can you lead a team across various departments & skill sets? Do you have the skill set & capability to adapt across our sales, customer service & goods in teams?
We are searching for a motivated individual who will add value and energy to our team. You will be joining our Senior Management team whilst also being a very hands-on & dynamic leader, with a methodical mind who works well in a fast-paced, market-leading company in the dress industry.
This is a full-time role, working within a peak season business that operates extensive hours across Monday to Sunday. Your core hours will be Monday to Friday; however, as you are heading up various teams, your shifts & hours will need to flex when required.
You will be task & detail-orientated, managing an ever-changing workload based on the demands of a peak season retail business, ensuring that 100s of daily tasks are captured, planned, delegated, signed off & completed to deadlines.
This role encompasses staff management, heading up workload planning, delegating & meeting all deadline requirements across several departments including different shifts across our retail function, whose working hours cover from 8.30am-10pm.
You will be responsible for the retail function, which also includes customer service & goods in. This is a varied role which covers different shift patterns, & you will be responsible for understanding the workload, issuing this to your team & ensuring its completion in full & on time. During peak season, this workload is intense, so the right individual will be someone who thrives under this pressure & enjoys the rewards of seeing the multiple results that this role should deliver. You will be a keyholder for our retail premises, which incorporates problem solving & call-outs where occasionally necessary.
You must thrive on a demanding workload with curve balls coming every day. You need to be a person that gets things done in full, on time & makes things happen across the company & externally. Essentially, we are looking for someone super dynamic, who solves problems & is strong on Microsoft Office software packages.
Reporting into the CEO, you will be the conduit for information to your staff. At the height of peak season, your team will be around 32 staff.
You will actively contribute to achieving the overall company operational targets. No day is ever the same – it is an interesting & varied role, where you will be very much involved in the day to day running of the company. You will also get involved in events, projects & business strategy in non-peak season. You will have a voice – the ideal candidate will be strong, who will add fantastic value to the business & whose role will grow as the business continues to grow.
PAY PACKAGE OVERVIEW & WORKING HOURS
* Salary: up to £35,000 pa basic + £3k potential bonus scheme + uncapped overtime earning potential during peak season (October – end of May).
* Full-Time – 40 hours per week
* Summer months (low season): opportunity to work reduced hours if desired or flexible working hours.
* Winter months (peak season): Longer working hours with unlimited overtime opportunities.
* Closed over the Christmas period (unlike other retailers).
* You will be required to work the following school holidays: October half term, February half term and Easter half term.
* While the role is primarily Monday to Friday, there will be the requirement to work overtime, some weekends & some evenings.
* Annual leave: 30 days inclusive of Bank Holidays.
* Closed on Mother’s Day & Father’s Day.
COMPANY OVERVIEW
Red Carpet Ready are the multi-award-winning UK’s Largest Dress Specialists, situated in their £1m shopping venue & HQ, 8 minutes from Lincoln City Centre. We are one of the best-paying companies in the Lincoln area & there are many opportunities for ongoing promotion.
The company continues to expand at a rapid rate – we are searching for our next talent to drive the company forward. Red Carpet Ready is a very fast-paced environment, so delivering results to tight deadlines is essential.
RESPONSIBILITIES
* Customer Service & Operations
o Create workload plans across your department. At peak season there are 100s of tasks that will need fulfilment – you will be the person to ensure deadlines are met by your team.
o Oversee courier dispatches by ensuring processes are followed.
o Ensure that staff deal with customers correctly & that calls are answered efficiently & correctly.
o Be dynamic in your approach to workload, delivering both your personal & your team’s deadlines. Attention to detail & checkbacks across your team are critical.
o Staff recruitment & training ensuring that our high standards are rolled out consistently.
o As part of our photoshoot team, you will be responsible for the logistics & transport of all dresses & equipment to & from the venue.
* Site Maintenance
o As a keyholder, you will take ownership for the site including problem solving e.g., payment machines, phone system, Wi-Fi/broadband, general site maintenance, health & safety, floods etc.
* Goods In
o Allocating customer orders & dispatches & ensuring efficiency & organisation across the team. Ensuring order accuracy & reconciling against invoices - attention to detail is essential.
* Staff Management
o Own all administration of HR & the coordination of everything HR related.
o All new starter paperwork, H&S inductions, assisting with training plans, training nights, commission structures & staff incentive documentation.
o You must be able to evaluate an ever-evolving daily workload & be responsible for daily staff briefings.
o Create & deploy staff workload plans, complete staff checkbacks & ensuring all tasks are completed on time.
o You must be a strong & clear communicator.
* External suppliers
o Manage the working relationships with external suppliers through strong communication & organisation skills.
o Ensure deadlines are agreed & met e.g., with our seamstress for dress fixes/alterations.
* IT
o You must be fully computer literate & be able to create professionally presented documentation as you will be tasked with producing staff training manuals, user guides, project plans & processes, & other key documentation.
o Comfortable with email communication & software to deal with daily customer queries & messages.
o Recording – create & maintain consistency across the team & working to deadlines.
* Project Management & Business Development Research
o In the non-peak summer months, the right individual will have the opportunity to get involved across all areas of the business, including business development, projects & events.
REQUIREMENTS
* Resilience to pressure is essential. You need to be able to manage multiple workload streams simultaneously & manage a pressurised workload during peak season.
* Task-orientated manager – manage an ever-changing workload based on the demands of a peak season retail business.
* You will have passion & energy to inspire, lead & develop the Red Carpet Ready Team.
* Strong staff management skills to manage a retail team of up to 32 individuals.
* Troubleshooting mindset – can work through problems & processes logically to unpick issues & solve them.
* Highly organised & dynamic.
* A strong communicator & proactive individual, with high attention to detail.
* Highly efficient at using Microsoft Office software, email & IT-savvy to a high standard.
* Desire to work in a fast-paced, dynamic & entrepreneurial business.
ADDITIONAL BENEFITS
* 20% staff discount
* Company trips
* Star of the Month Awards
* Staff thank you & reward events.
LOCATION
This role is based at our Shopping Venue & HQ – Branston, Lincoln.
INTERESTED? APPLY NOW!
Please follow these guidelines carefully:
* Apply with your CV and a covering letter.
* The cover letter MUST include why you would be suitable to join our award-winning team and why you believe you are perfect for this job and what interests you about Red Carpet Ready and the role.
CLOSING DATE, APPLICATION PROCESS & TIMELINE
Monday 18th November – application deadline
Monday 2nd December – if you have not been contacted by this date, unfortunately your application has been unsuccessful.
Stages:
1. Initial selection from applications on Indeed.
2. In person interviews at Red Carpet Ready Shopping Venue & role specific tests to be completed.
3. Final selection & offer made if right candidate found.
Job Type: Full-time
Pay: Up to £43,000.00 per year
Additional pay:
* Bonus scheme
* Performance bonus
* Yearly bonus
Benefits:
* Company events
* Company pension
* Employee discount
* Free parking
* On-site parking
* Store discount
Schedule:
* Day shift
* Monday to Friday
* Overtime
* Weekend availability
Application question(s):
* Will you be able to reliably commute or plan to relocate to Lincoln for this role?
Experience:
* Management: 1 year (required)
Work Location: In person
Application deadline: 18/11/2024
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