Oxford University Hospitals NHS Foundation Trust
We are looking to recruit a Part Time Patient Pathway Administrator to support our friendly Heart Failure Team. This role is 22.5 hours a week and works within a multi-disciplinary team as a first point of contact for the Service. This role is patient-focused and provides important administrative support to the Service.
This role is based at the John Radcliffe Hospital in Oxford.
Main duties of the job
* Monitoring referrals into the Heart Failure Service via NHS e-Referral and administratively supporting the booking of 2WW and 6WW referrals.
* Audit work to support Heart Failure Nurses.
* Administrative support for the Community Heart Failure team.
* Answering telephone and email queries.
* Administration management of outpatient clinics and coordination of appointments within the Heart Failure Service.
* First point of contact for the Heart Failure Service.
* Providing administrative support for service meetings.
About us
Patient administration underpins the patient journey and supports clinical teams in delivering high-quality patient care. Effective and efficient patient administration supports management by ensuring a high standard of data quality and making the best use of capacity and resources. The post holder has responsibility for providing a professional, comprehensive, and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will involve providing a full administration service to a specialty team and managing the whole patient pathway in line with the Elective Access policy.
Job responsibilities
1. Provide primary administrative support to Consultants, clinical staff, and all patients under their care, including diary administration, correspondence support, and other administrative duties as required.
2. Use OUH systems, e.g., Dragon, to produce clinical correspondence to inform referrers, patients, and other relevant parties of patient pathway progress, ensuring correspondence is of high quality and received within 10 working days.
3. Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical staff.
4. Support patients by booking relevant diagnostic investigations and expediting where appropriate in line with the 6-week diagnostic pathway and 18-week RTT pathway.
5. Monitor urgent investigation requests to ensure they are processed appropriately.
6. Work closely with all staff in the service to ensure compliance with 18-week referral to treatment (RTT) targets, intervening where necessary to expedite appointments and procedures to avoid breaches.
7. Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results, and other notes are filed correctly.
8. Follow the Trust tracking procedure for the movement of all patient notes.
9. Update patient details on Trust and departmental patient record systems, ensuring patients requiring discharge are processed accordingly and the Patients Missing Follow Up List is updated.
10. Request and coordinate patient notes from other hospitals and organisations as required.
11. Act upon queries from referrers, patients, and other relevant parties in liaison with clinical staff.
12. Provide reassurance and support to patients and their families by finding appropriate solutions to problems, requiring the ability to understand and explain basic medical procedures and terminology.
Person Specification
Experience
* 5 GCSEs or equivalent grades A-C or 1-9.
* Microsoft Office/365 proficiency.
* An understanding of the Trust's elective access policy.
* Maintains high standards and quality of work.
* EPR experience.
* NHS experience.
* Excellent customer care and communication skills.
* Evidence of team working.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Oxford University Hospitals NHS Foundation Trust
£26,530 to £29,114 a year Per Annum / Pro Rata
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