Customer Service Executive
Hybrid working: This position will allow you to work 2 days at home and 3 days in the office after probation.
Location: Portsmouth
Hours: Monday – Friday, 37.5 hours (you will need to be flexible between the hours of 8AM and 6PM)
Salary: £23,750 plus an opportunity to earn an additional 5%
Benefits include:
* Hybrid working
* Pension - 6% contribution
* Employee car scheme
* Well-being hours
* Gym memberships
* Holiday of between 25 and 30 days dependent on level of service
* Enhanced maternity
* Private medical insurance, paternity and premature baby leave
* Learning hours and several more
As a Customer Service Executive, you will work within a specialist department to manage customers via email and on the telephone with their needs.
Key duties will include:
* Speaking to customers on the phone and via email.
* Working with third-party suppliers to provide a seamless service for the customer.
* Assisting the customer from the first notification of an incident through to completion and anything in between.
* Taking accurate information from the customer whilst processing the details onto the system.
* Making fast decisions on who is at fault and documenting this with accuracy.
* Managing multiple inboxes whilst taking calls and prioritizing tasks.
* Taking down high volumes of information quickly and accurately and managing your time effectively to chase repairs and complete tasks between calls.
* Ensuring the quality of the calls made is paramount to the business, taking ownership of a problem, using your initiative, and seeing it through to the end.
The ideal Customer Service Executive will have/be:
* Previous experience of managing customers on the telephone or in a call centre environment.
* Ideally worked in insurance, financial services, accident management, car dealerships, garages, or anything similar (this isn’t essential).
* Ability to multitask.
* Well organized.
* Ability to take down information quickly and accurately.
* Fully competent in using Microsoft Word and Excel.
* Excellent attention to detail.
* Enjoy being busy.
To be considered for this position, please submit your CV ASAP or call the Commercial Team on 02392 455422.
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