Job Summary: Assist with patient recall processes and data quality initiatives. Process incoming clinical correspondence and ensure it is actioned appropriately. Process referrals and support the clinical staff using the appropriate referral pathways and processes. Issue repeat prescriptions using a computerised clinical system in keeping with the practice protocol. Provide general administrative support to the Practice Team. Job Responsibilities: Processing Correspondence Process all electronic and paper correspondence coming in to the surgery. File correspondence to the clinical system. Assist with the scanning and work flowing of clinical documents. Add clinical codes and additional information into patient records to reflect the content of clinical correspondence. Patient Recalls Identify patients requiring routine reviews and vaccinations and book appointments with appropriate clinicians. Medical Records Register new patients joining the surgery. Process patient deductions in line with surgery protocol. Referrals Use a digital dictation system to process patient referrals, letters, and reports accurately. Administer patient referrals and appointments using computer referral/booking system. Prescriptions Process and issue repeat prescriptions in keeping with the practice protocol. Request the re-authorisation of repeat prescriptions where necessary in line with the practice protocol. Ensure prescriptions are sent to the correct pharmacy, making any necessary changes as nominated by the patient. Other Respond to patient queries. Provide cover for members of the Admin team during periods of sickness and annual leave, which may include working additional hours/days. Develop skills and competencies in new software/processes as required. Perform any other duties commensurate with the role, as directed by the Deputy Practice Manager or Practice Manager. Confidentiality: In the course of seeking treatment, patients entrust us with sensitive information related to their health and other matters. All such information is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, or the business of the practice may only be divulged to authorized persons in accordance with practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: Assist in promoting and maintaining their own and others' health, safety, and security as defined in the practice Health & Safety Policy. Use personal security systems within the workplace according to practice guidelines. Identify risks involved in work activities and manage those risks appropriately. Maintain a tidy and safe workplace in accordance with infection control procedures. Non-Smoking Policy Courtside Surgery operates a Non-Smoking Policy which limits smoking in the workplace. Employees must observe the rules laid down in the policy, and failure to do so may result in disciplinary action. Equality and Diversity: The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues, behaving in a welcoming, non-judgmental manner that respects individual circumstances, feelings, priorities, and rights. Personal/Professional Development: The post-holder will participate in training programs implemented by the practice, including annual individual performance reviews, taking responsibility for maintaining a record of personal and/or professional development. Quality: The post-holder will strive to maintain quality within the practice, alerting team members to issues of quality and risk, assessing their performance, and contributing to team effectiveness. Communication: The post-holder should recognize the importance of effective communication within the team, striving to communicate effectively with team members, patients, and carers, and responding to needs for alternative methods of communication. Contribution to the Implementation of Services: The post-holder will apply practice policies, standards, and guidance, participate in discussions on the impact of these on their work, and engage in audits where appropriate.