Tees Esk and Wear Valleys NHS Foundation Trust
A fantastic opportunity has arisen for a conscientious and dynamic administrator to join the close-knit and supportive Crisis Resolution Home Treatment Team (CRHTT).
CRHTT are based at The Orchards Community Unit, Ripon, providing urgent/crisis mental health services for people aged 18 - 65 years old and living in Harrogate and Ripon rural district.
The team base is easily accessible by car, bus, and bicycle with off-street parking available.
As a member of this ever-growing and friendly team, you will work in an open plan office. The building is also home to other teams we work closely alongside and is an area of high activity; no two days are the same. If you are looking for a new challenge, enjoy variety in your work, and are looking to be part of a team striving to make a difference, we will welcome your application for this role.
We have a 30-hour position available and although the core hours and need of the team would require an 8.15am start time, we are willing to consider condensed hours for the right candidate.
Main Duties of the Job
Whilst having previous experience in an administrative role is essential, NHS or other healthcare experience is not. We are first and foremost looking for individuals with a passion for people, customer service experience, extensive organisational skills, an interest in working in a healthcare setting, and a 'can do' attitude.
This role is at the heart of a dedicated and caring team and is pivotal in the day-to-day operations. As part of the administration team, you will work closely with the medical secretaries, consultants, and nursing colleagues, supporting them in ensuring that high standards are maintained and they have everything they need to provide the best possible care for the service users.
We are looking for someone who feels comfortable multi-tasking in a busy environment, can communicate confidently, is thorough and takes pride in their work, can build strong working relationships with a variety of people, can prioritise their workload, and work to deadlines.
About Us
With a starting salary of £24,071 pro rata per annum, a generous NHS pension scheme, a fantastic annual leave package (27 days annual leave plus bank holidays), and access to other NHS staff benefits and discounts, it is fair to say that this job has a lot to offer. And, it's not just the NHS pay scale and benefits that we offer that make joining our organisation an excellent choice; there are many training and development opportunities available, giving you the opportunity for career progression.
All staff have regular 1-2-1s, quarterly supervision meetings, and an annual appraisal, which provides lots of opportunity for discussion around achievements, challenges, and aspirations.
Staff recognition is very important to us; we work closely with colleagues to support development, the staff voice, and to recognise teams and individuals through our Greatix and Star Award schemes, highlighting the outstanding work being done every day.
We recognise that administrators are professionals and are a valuable asset to our organisation. We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high-quality care for our service users—the kind of care we would want for ourselves and for our loved ones.
Job Responsibilities
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
The following responsibilities are examples; please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
1. Generic administrative activity such as dealing with answer machine messages, responding to letters and emails, checking/taking the post, liaising with other departments and sites across the North Yorkshire area, ordering supplies, calendar management (e.g., organising meetings/events), minute taking, data input, files and documentation prep (e.g., case notes), photocopying, and filing.
2. To be a point of contact on behalf of the clinical team for service users, carers, and visitors; responding to enquiries in a patient and helpful manner.
3. To assist in cross-cover support as required for other community teams.
4. To interact compassionately with service users and carers at all times.
5. To promote a positive image of the mental health service, the Trust, and the people who access our services.
We would very much welcome contact via phone or pre-arranged visit prior to application/interview to share with you further details regarding the role.
Name: Nicola Holliday, Team Manager or Beverley McNally Medical Secretary 01765 632944
Email: beverly.mcnally@nhs.net
Additional contact: Joy Raw, Locality Admin Lead.
Person Specification
Qualifications
* Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 qualification in Leadership and Management.
* Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.
* Level 3 Qualification in Leadership and Management.
* RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment.
Experience
* Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute taking, data input, collating and presenting information)
* Customer Service experience (face to face, answering calls, correspondence)
* Experience of organising competing demands and workloads
* Experience of setting up and maintenance of administrative systems and processes
* Experience of working autonomously and proactively
* Experience of supporting/supervising staff
* Experience of handling monies and working within financial guidelines.
Knowledge
* Comprehensive knowledge of Microsoft Office applications
* Understanding of data protection and the need for confidentiality and how to maintain this
* Knowledge of office systems and processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Tees Esk and Wear Valleys NHS Foundation Trust
£24,071 to £25,674 a year (pro rata), per annum
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