We are looking for a new Clinic Receptionist to join our Suffolk site. This will be 40 hours over 5 days per week including weekends on a rota basis.
Main duties of the job
1. Welcoming patients and visitors on arrival to the clinic.
2. Booking patient appointments and ensuring that clinics are full.
3. Making reminder calls to patients before their appointment is due.
4. Completing post-op calls following surgery, to ensure the patient is well and understands the post-operative instructions.
5. Liaising with GP surgeries and opticians regarding patient data, and answering any clinical questions which may arise.
6. Management of patient data; ensuring availability, required level of accuracy, and confidentiality. Updating Newmedica's electronic patient records and producing and providing letters to patients.
7. Managing the data in Newmedica's electronic patient records; adding, importing, and archiving data to ensure that they are up to date.
8. Assisting with the administration of onward referrals.
9. Completing surgery admission checks for theatre patients.
10. Instilling eyedrops during surgery admission.
11. Liaising with the clinical and administration teams, to ensure patient records are up-to-date and accurate.
12. Setting up the clinic areas in the morning; completing health and safety checks, ambient temperature checks, and daily testing of the nurse-call alarm system.
13. Closing down clinic areas in the afternoon; turning off all equipment, ensuring all patient identifiable information is locked away or disposed of correctly, locking away controlled drugs, and securing the patient entrance.
About us
Who are we?
Newmedica is one of the leading providers of NHS ophthalmology services in England, providing outpatient appointments, diagnostic testing, and eye surgery. We aim to change lives through better sight and eye health.
We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK.
We are thrilled to say that following an independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work. This is a global benchmark that recognizes employers who create an outstanding employee experience.
Job responsibilities
Our Clinic Receptionists are the face of Newmedica; they are often amongst the first people that our patients interact with on clinic visits, and so having a welcoming, friendly, empathetic approach is vital.
It’s a busy role - you’ll be seeing a number of patients each day to check them in, update their information, instill eye drops, and assist with booking future appointments and answering any of their queries. You’ll be using a variety of different systems, so we’re looking for someone who is comfortable using systems and is fairly tech-savvy.
The thought of eye surgery can be a daunting prospect for patients to deal with, so our Clinic Receptionists need to be able to put patients at ease. They also need strong communication skills to be able to explain the purpose of the different tests to ensure the patient understands their treatment.
This is a great role to progress your interpersonal skills and develop your career down a clinical or administrative path. Newmedica is committed to the growth and development of all our colleagues, and the Clinic Assistant is a great platform to potentially explore a career in diagnostic (clinic) or theatre teams.
Person Specification
Qualifications
* A good level of general education or equivalent experience.
* GCSE Maths and English.
Experience
* Previous experience of working with patients or in a customer-facing role.
* Knowledge of eye physiology and treatment or a keen interest to build knowledge in this area.
* A competent user of all Office 365 programs & comfortable working on new systems such as patient record systems or diagnostic programs.
* An excellent grasp of the English language both verbally and in written format.
* Experience of dealing with a variety of data, for example, patient records, GP and patient correspondence, and diagnostic test results.
* A good team player happy to jump in and support others when required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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