Job description First Achieve's Engineering Division have an excellent opportunity for a Hire Desk Controller to join a long established Plant Company with operations across Scotland and England, within their Glasgow depot. What's on Offer: Straight to perm role Monday to Friday Mon to Thurs 8am to 5pm and Fri is 8am to 4:30pm This role will report directly to the Depot Manager and you will be expected to work as part of a collaborative team of operatives in ensuring that customer service, communications and documentation is managed and co-ordinated. Duties will involve the following: Answer incoming calls, emails, and other communications from customers, suppliers, and internal teams, directing them to the appropriate person or providing assistance where possible. Support the Operation teams in delivering exceptional service to meet customer requirements, aiming to provide a positive customer experience and timely resolution of any issue. Provide administrative support to the onsite workshop team, helping to manage daily tasks and contributing to the smooth operation of the workshop. Build and maintain positive relationships with colleagues in other depots and departments to ensure smooth operations and good communication. Assist with new account openings, pricing, and check asset availability. Efficiently generate hire paperwork, including contracts, delivery, and collection documentation. Navigate CRM and log all inquiries in the appropriate category. Navigate and use InspHire software to manage hire fleet, process transactions, and access product specifications. Convert customer enquiries into profitable hires. Assist in increasing sales growth within the local area by making proactive sales telephone calls. Essential skills, experience and knowledge: The successful candidate must have: A drivers licence Confident, ambitious, and customer-focused nature Previous experience in a customer-facing role, ideally within the hire desk or plant hire industry (preferred but not essential) Strong communication skills, both written and verbal Highly organized with excellent time management skills Ability to work well as part of a team Proficient in Microsoft Office and Outlook Eagerness to learn new skills and expand product knowledge Motivated and seeking career progression opportunities This is a fantastic opportunity to join a thriving business, who can offer long-term stability & career progression for the right candidates. APPLY TODAY and one of our Engineering Consultants will be in touch to discuss in more detail.