Deliver tailored outcomes for customers experiencing financial difficulties with mortgage payments. Focus on doing the right thing for customers and fulfilling obligations.
We're committed to diversity and equal opportunities. Our recruitment process includes telephone calls, virtual meetings, and face-to-face meetings.
Manage complex cases, deliver first-class service, and support vulnerable customers. Ensure positive customer outcomes and minimise long-term mortgage arrears.
* Provide end-to-end arrears management
* Discuss account arrears with customers
* Identify root causes and future barriers
* Process caseloads effectively
* Ensure compliance with statutory and regulatory requirements
* Support team member development
35 hours per week, 0800-1800 hours. We're looking for individuals with experience in mortgage arrears support, complex financial support, and coaching.