Commercial Service Advisor – Shrewsbury
A fantastic opportunity has arisen for a front of house Commercial Service Advisor at our Shrewsbury dealership. We are seeking a dynamic, highly motivated individual who can demonstrate excellent customer service skills while thriving in a fast-paced environment.
Key Responsibilities:
* Greeting customers
* Scheduling service appointments
* Cataloguing customer concerns and comments
* Logging service orders and descriptions of problems and repairs
* Translating customers concerns and problems into standard repair terminology
* To actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust
* Work alongside the service team/departments to deliver an exceptional customer service experience
About You:
* The flexibility and willingness to learn
* The ability to work under pressure
* The ability to work accurately, with attention to detail
* Strong communication skills
* Excellent interpersonal and customer facing skills
* The ability to work as part of a team
* IT skills
* Full UK Driving Licence required
Preferred Experience:
* Experience with Kerridge/Drive and E Dynamix systems
* Knowledge of Ford vehicles is advantageous but not essential
Benefits:
* Group Life Assurance Scheme
* Employee, Friends and Family discounts
* Health & Wellbeing Programme
* Employee Referral Bonus
* Holidays 30 days (inc. bank holidays)
Hours of work: Monday to Friday, 45 hours per week. Saturdays will be required on a rota basis.
Salary: Competitive depending on experience
How to apply: If you are passionate about the automotive industry and have the skills to provide exceptional customer service, we invite you to apply. Please send your CV and cover letter to hr@furrows.co.uk
Join the Furrows Group and drive your career forward with a team that values excellence, dedication, and customer satisfaction.
Furrows Limited is a diverse and inclusive employer, and welcomes applications from people of all backgrounds.
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