Job Summary We are looking for a professional, friendly, and efficient Receptionist to join our busy GP surgery. As the first point of contact for patients, you will play a crucial role in delivering high-quality customer service and ensuring the smooth day-to-day running of the practice. You will manage appointments, assist patients with enquiries, and provide administrative support to the clinical and admin teams.Key ResponsibilitiesPatient Services Greet and assist patients in a friendly and professional manner, both in person and over the phone. Book, cancel, and manage patient appointments efficiently. Respond to patient queries, signposting them to the appropriate healthcare professional or service. Ensure patient confidentiality and data protection are maintained at all times. Administrative Duties Process prescriptions and liaise with pharmacies when necessary. Update and maintain accurate patient records using the clinical system. Handle incoming and outgoing correspondence, including emails and phone calls. Assist with scanning, filing, and other general administrative tasks. Support clinicians and management with administrative duties as required. Teamwork and Communication Work closely with GPs, nurses, and other healthcare professionals to ensure smooth practice operations. Communicate effectively with colleagues to ensure patient needs are met efficiently. Attend staff meetings and training sessions as required. Person SpecificationEssential Skills & Qualities: Excellent communication and interpersonal skills. Strong organisational and multitasking abilities. Ability to work in a fast-paced environment while maintaining attention to detail. Proficiency in IT, including Microsoft Office. A caring and professional attitude with a commitment to patient care. Desirable Skills & Experience: Previous experience in a receptionist or administrative role, ideally within a healthcare setting is desirable. Knowledge of GP surgery systems such as EMIS. Understanding of medical terminology and NHS procedures. Benefits of Working at Blakewater Healthcare Supportive and friendly team environment. Opportunities for training and career development. Competitive salary based on experience. A rewarding role making a difference in patient care. If you are a motivated and compassionate individual looking for a fulfilling role in a GP surgery, we would love to hear from you! Apply today to join our team.