Job summary We are excited to offer the opportunity of the role of Medical Receptionist at our Practice. The role of Medical Receptionist covers a wide variety of duties including face to face and telephone patient contact. Booking appointments, handling queries, working with the other Practice staff to deliver excellent and timely care to our patients. Any candidate with GP surgery experience hourly rate £11.88 Main duties of the job Reception Duties Act as first point of contact for all patient enquiries having the ability to navigate patient care appropriately Respond to all queries and requests for assistance from patients and other visitors Resolve issues only delegating upwards when unable to solve Ensure patients without appointments but who need urgent consultations are booked in a logical and nondisruptive manner Explain practice arrangements and formal requirements to new patients and those seeking temporary cover ensuring compliance with the registration policy On line patient registration ensure on line patient registration is actioned with immediate effect and that the patient is able to use the online services Ensure all visitors are booked in and out using the visitor book Inform the person being visited of the person arrival Liaise with Doctors and Nursing staff as required Ensure reception and waiting areas are kept neat and tidy Appointment system Book appointments and recalls Prescription Clerk Duties following suitable inhouse training Process discharge letters from hospitals About us We are a large Practice in Newton Aycliffe with 13,500 patients. We have 5 GP Partners, 4 Salaried GP's, 4 Advanced Nurse Practitioners, 4 Practice Nurses and 4 Health Care Assistants. In addition there is a large admin team to support the clinical teams. We are a training Practice where we invite trainee GP's and Nurse's to work with us in their training programme. We are a friendly and professional Practice and work as one team. Date posted 31 December 2024 Pay scheme Other Salary £12 an hour Contract Permanent Working pattern Full-time Reference number A0703-24-0009 Job locations 27 Bewick Crescent Newton Aycliffe County Durham DL5 5LH Job description Job responsibilities see supporting uploaded Job description for details of the duties of Medical Receptionist and further details Job description Job responsibilities see supporting uploaded Job description for details of the duties of Medical Receptionist and further details Person Specification Qualifications Essential GCSE Mathematics and English Grade C or higher Experience of working with the general public Excellent communication skills (Written and Oral) IT skills Clear, polite telephone manner Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Ability to work autonomously Desirable Experience of working in the NHS General Practice as a secretary/receptionist for at least 2 years Experience of working within the NHS Person Specification Qualifications Essential GCSE Mathematics and English Grade C or higher Experience of working with the general public Excellent communication skills (Written and Oral) IT skills Clear, polite telephone manner Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Ability to work autonomously Desirable Experience of working in the NHS General Practice as a secretary/receptionist for at least 2 years Experience of working within the NHS Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Bewick Crescent Surgery Address 27 Bewick Crescent Newton Aycliffe County Durham DL5 5LH Employer's website https://www.bewickcrescentsurgery.nhs.uk/ (Opens in a new tab)