We’re Landsec
We are Landsec, we build and invest in buildings, spaces and partnerships to create sustainable places, connect communities and realise potential.
We are one of the largest real estate companies in Europe, with a portfolio of retail, leisure, workspace and residential hubs. Landsec is shaping a better future by leading our industry on environmental and social sustainability while delivering value for our shareholders, great experiences for our guests and positive change for our communities.
The Role:
* Retail Manager at Braintree Village Designer Outlet in Essex: collaborating with our brand partners to maximise sales and income growth opportunities and to understand their trading and marketing strategies.
* This exciting role will require a combination of strategic thinking, retail and operational oversight, and relationship management skills to ensure the success of both Braintree Village and brand partners trading at the Village.
* Salary: Up to £45,000 per annum
The Team:
* A vital member of a high performing centre management team to create and implement strategies and business plans for the centre.
What you will be responsible for:
Strategic Focus:
* Identify sales and income growth opportunities by collaborating with Brand Partners to understand their trading and marketing strategies, with a strong emphasis on priority retailers that drive high-value income growth for Landsec.
* Develop and execute a comprehensive CRM strategy in partnership with all Brand Partners to support the strategic asset plan.
Brand Partner Relationship Management:
* Conduct regular visits to Brand Partners to foster strong working relationships, gather performance insights, and enhance collaboration.
* Design and implement a communication strategy that keeps Brand Partners informed about commercial, marketing, and operational matters.
* Collaborate to ensure consistent high-quality brand presentation, focusing on windows, hot zones, and store entrances.
* Maintain accurate and up-to-date records of all Brand Partner contact details, including Store Managers, Area Managers, and head office contacts.
Data Analysis and Reporting:
* Compile and analyse weekly Brand Partner sales data, ensuring it accurately reflects trading activity, and provide timely reports to internal stakeholders.
* Review and analyse available data to assess retail, leisure, and managed operations performance, identifying variances compared to last year and budget projections.
* Maximize the use of centre and industry data, including CACI, footfall, dwell time, average spend, catchment areas, and customer profiles.
Customer Service, Training & Coaching (Brands):
* Collaborate with the centre team to ensure exceptional customer service is consistently delivered.
* Lead the Centre Induction Training for all new Brand Partners, covering both operational and commercial requirements.
Marketing:
* Drive awareness and engagement with the centre’s website, promoting both the centre’s and Brand Partners’ offers to boost sales and income.
* Partner with the marketing team to encourage Brand Partners to participate in sales-driven activities such as events, promotions, and campaigns aligned with the centre’s marketing strategy.
Commercialisation:
* Work closely with mall operators to maintain high standards of presentation and service, ensuring alignment with mall space guidelines and the centre’s strategy.
Additional Requirements:
* Collaborate with the centre team to enhance the overall experience for both guests and Brand Partners.
* Perform the role of Duty Manager as needed or as agreed with the Centre Director, including weekend shifts on a rota basis.
* Ensure all work is carried out in compliance with Health and Safety regulations.
Your skills, experience and qualifications:
Essential criteria
* Relationship Building
* Customer Focus
* Tenacity
* Priority Setting
* Problem Solving
* Commercial Awareness
Life and Benefits at Landsec
We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer exceptional Learning & Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.
Here are some of our core benefits, view our Benefits and career development page for more information.
* Discretionary annual bonus plan
* 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and options to purchase an additional holiday each year.
* Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution
* Private medical insurance, Life assurance and income protection.
* Enhanced maternity, adoption, shared parental leave policies (view our Family policies page for more details)
* Annual Sharesave plans with the chance to buy Landsec shares at a discounted rates
* Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%
And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause.
We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the criteria set out here. You will have the opportunity to opt into the Disability Confident interview scheme when you submit your application.
Diversity and Inclusion
At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.
We strive to ensure all our information, and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing recruitmentqueries@landsec.com.
To find out more about our approach, visit our Diversity and Inclusion page.
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