EQUANS is looking for a Helpdesk Coordinator to join our team based at Royal BlackburnTeaching Hospital on a permanent basis. This is a full time working 40 hours per week. On offer is a competitive salary and benefits package. This is an exciting new opportunity with leading Facilities Management provider – EQUANS. Would you like to be part of a new growing venture? Are you motivated and enthusiastic? Come and join our exceptional Team. You will support achievement of departmental goals, objectives and targets. Responsible for assisting management with queries and administrative tasks. Multitasking and time-management skills, with the ability to prioritise tasks. Answer and transfer of calls and emails. Please note, we are open for someone to do part-time hours (20 hours per week). What will you deliver? Handle incoming and manage outgoing calls as required for RBTH/BGTH contracts on a fast-paced Helpdesk. Live Call logging on Internal CAFM system (MAXIMO). Provide a rapid response to customers, resolving queries at first point of contact where possible. Assigning and dispatching to various resources via multiple channels including subcontractors. Work to Service level agreements preventing financial penalties to the business. Issue reports to Internal and external clients/Customers using in-house system. Carry out monitoring of Maximo data to ensure that the helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI’s and SLA’s. Provide excellent level of customer service when handling requests and enquiries from customers with a ‘right first time’ approach when logging reactive service requests, enquiries, updates and ensure job information is captured accurately and the correct priority is assigned to a service request. Administration tasks as required by the business. Using the in-house CAFM system to manage and prioritise workload daily failure reviews. Attend weekly meetings as and when required with onsite team to review open jobs. Raising P/O’s as and when required. Manage (closing and chasing) PPMs throughout the month with departments and contractors. Jeopardy manage all reactive work order requests. Liaise with subcontractors and engineers to confirm attendance details on all works raised and ensure appropriate reports are received and works orders are closed with accurate dates/times. Support the Helpdesk Supervisor at month end. Undertake additional tasks, duties and responsibilities as required by the Helpdesk Supervisor. What can we offer you? On offer is a competitive salary and benefits package, which includes; 24 days annual leave ( public holidays) – pro rata. Life Cover equivalent to 1.5 times annual salary. Employee discount shopping schemes on major brands and retailers. Gym membership discounts. Cycle to work scheme. Holiday purchase scheme. 2 corporate social responsibility days per year. Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes. Attractive Employee Referral Rewards Scheme. Access to our growing employee networks. 24/7 Employee Assistance Program and access to mental wellbeing app. Who are we looking for? Previous experience working in a similar role. Exceptional Customer Service Skills. Strong understanding of CAFM platforms and scheduling software would be an advantage. Proficient knowledge of Microsoft Office Applications including Excel and Word Working knowledge of Maximo, SAP, BI Launchpad, Coupa is desirable. Professional and courteous manner. Excellent organisational skills and the ability to manage and organise heavy workload. Excellent time management skills with the capacity to handle multiple projects simultaneously. Excellent interpersonal and communication skills. Ability to work effectively as part of a team and on own initiative with minimum supervision. Understanding of confidentiality. This role includes a Standard DBS check therefore ability to pass is essential. Who are we? EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. EQUANS is a Bouygues group company. What’s next? If this role is of interest to you, please click below to register, apply, and track your progress A member of our Resourcing Team will review your application and be in touch. At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI, Working Parents, YPN (Young Professionals Network) and our Disability Network. For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.